Appreciating and leveraging partnerships and relationships gleaned from a combined 24+ years at Microsoft, I successfully engage at all levels from senior leadership to frontline employees. My delight is to coordinate introductions and foster opportunities to collaborate and share best practices. I offer consultative services to employee training development projects, with a focus on accessibility, inclusion, usability, and corporate compliance. Wherever possible, I pursue my passion for coaching and mentoring individuals on their personal career goals, including team and people leadership. Large and Small team Leadership | Coach/Mentor | Technical Enthusiast | Creative Problem Solver | Relationship Builder | Strategic Planning | Business Organization | Inclusivity / Access4All | Recommend: The Science of Well-Being by Yale University on Coursera. Certificate earned. Recommend: The Five Archetypes by careydavidson.com Accessibility in Action and Azure Fundamentals Certifications. My mantra - “Live with integrity, create, grow, partner, and give back.” #gratitude and #payitforward should be part of your everyday practice. #growwhatyouknowMy pronouns are she/her/hers #allyshipAll my views in my posts and articles are my own and may not reflect the views of an employer.
Debonair Decor
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OwnerDebonair DecorKirkland, Wa, Us
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Consulting And Mentoring Others With A PassionFreelance Jan 2023 - Present
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OwnerDebonair Decor 2004 - PresentImporting, wholesaling and retailing designer costume jewelry from Paris.
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Worldwide Learning Development ManagerMicrosoft Jan 2019 - Mar 2023Puget Sound AreaGlobal Customer Success Learning and Development, WWL Learning Development Manager, partnered with Microsoft CSS CAPS Leadership on their strategic needs for People Development. This is a role that provided both People and Stakeholder engagement along with the opportunity to develop strong business partnerships and collaborative teams. At the individual level, I have a passion for coaching, and mentoring individuals on their personal career goals, including people leadership. -
Sr Business Program Management / Sr Training And Development SpecialistMicrosoft Feb 2016 - Dec 2018Redmond, WaResponsible for Key Stakeholder engagement and Readiness for Microsoft Services employees located in the Americas Time Zone (Canada, US and LATAM). Consult with internal readiness program owners, then plan and facilitate the landing of their initiatives within the targeted Americas audiences. Ensure feedback and collaboration occur and contribute to improvement of the learner experience, solicit feedback to ensure regular refresh and improvement of Microsoft Technical and Professional IP. Focused on Execution and Field consumption of complete Role Readiness Performance System under Microsoft's Services University. Budget management and oversight. Redesigned Methodology and Process training strategies. Lead PM on training to support Microsoft's Inclusive Design Program
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Time Zone Readiness Account ManagerMicrosoft Jul 2015 - Feb 2016Redmond, WashingtonResponsible for the account relationship with senior leaders and planning, and landing of employee readiness for their Microsoft Premier Field and Support Engineering teams in the Americas time zone (North & South America). Lead a team of Readiness Operational Program Managers and partner remotely with globally based peers and business partners on joint initiatives.
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Senior Learning And Development SpecialistMicrosoft Dec 2013 - Jul 2015Redmond, WaI have Program Management responsibilities for the design and development of self-directed readiness plans leading to accreditation on Premier Proactive Service titles. The key audience is field and support engineers within the Customer Service and Support (CSS) org. I am also Account Manager for the internal relationship with Advanced Services Delivery, the team that develops the Proactive Service tiles for Premier customers.
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Field Readiness ManagerMicrosoft Corporation May 2008 - Dec 2013Recently returned to Microsoft after 9 years pursuing other interests. Responsible for field sales/support readiness; interface with operations groups (including training development and delivery) and my internal field/customer group.
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Member Board Of DirectorsImagine Children'S Museum Feb 2015 - Jan 2018Everett, WaFor many years I have been a supporter of Imagine Children's Museum. I believe in children and I believe in the Museum’s mission of creating space for learning, fun and healing for children and families in our community. I am proud to announce that I am joining the Board of Directors for the museum and look forward to helping it grow its success and influence benefiting children and their families. -
Director Of SupportMicrosoft Aug 1996 - Apr 1999Bellevue, WaManaged three Microsoft support teams across three locations in the United States for Windows Operating Systems. Total org size 600+
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Regional ManagerMicrosoft Mar 1994 - Jul 1996Bellevue, WaAs Regional Manager, I was responsible for the facilities operations at Microsoft's (3 building) Lincoln Plaza site. I led the support planning and release for Windows 95 and Windows 98. This included ensuring there were adequate beta engineers assigned to learn and influence the future releases with an emphasis on extending and improving the customer usability experience. This was also Microsoft's first extensive use of business support partners to ensure there was sufficient call volume capacity.
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Unit ManagerMicrosoft Jul 1991 - Mar 1994Charlotte, Nc And Bellevue, WaAs Unit Manager I led up to 15 direct reports who in turn managed 10-12 support engineers on each team. I began this role with a focus on Windows Operating Systems support in Charlotte NC and in August 1992 I returned to Washington State to manage the Microsoft Excel and Analytics support teams.
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Team ManagerMicrosoft Feb 1990 - Jul 1991Charlotte, North Carolina AreaI was hired as a team manager while in WA state however I moved in August 1990 to Charlotte, NC as part of Microsoft's start up team. We began recruiting for Microsoft Windows support in a temporary location and within a year had added several hundred highly capable support engineers.I was responsible for the hiring, development and scheduling of a team of 15-20 support engineers. Additionally I developed call center staffing plans based on the theories of incoming, random call arrival. Rapid HC growth required recruiting trips to the SE region of the United States and in the Charlotte area.
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Training And Development OfficerBank Of America Mar 1979 - Dec 1989Originally hired by Seafirst Bank (later Bank of America). From an entry level position as a bank teller, I moved into downtown operations and then onto the internal Help Desk. As the bank moved to utilizing more personal computers I developed and trained employees on the software they would use. My last position was as a PC Software expert; training, supporting and recommending corporate software purchases and upgrades.
Frequently Asked Questions about Debra Deb Henry
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Debra Deb Henry works for Debonair Decor
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Debra Deb Henry's current role is Owner.
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