Debra Deb Henry Email & Phone Number

Kirkland, Wa, Us

Importing, wholesaling and retailing designer costume jewelry from Paris.

Puget Sound Area

Global Customer Success Learning and Development, WWL Learning Development Manager, partnered with Microsoft CSS CAPS Leadership on their strategic needs for People Development. This is a role that provided both People and Stakeholder engagement along with the opportunity to develop strong business partnerships and collaborative teams. At the individual level, I have a passion for coaching, and mentoring individuals on their personal career goals, including people leadership.

Redmond, Wa

Responsible for Key Stakeholder engagement and Readiness for Microsoft Services employees located in the Americas Time Zone (Canada, US and LATAM). Consult with internal readiness program owners, then plan and facilitate the landing of their initiatives within the targeted Americas audiences. Ensure feedback and collaboration occur and contribute to improvement of the learner experience, solicit feedback to ensure regular refresh and improvement of Microsoft Technical and Professional IP. Focused on Execution and Field consumption of complete Role Readiness Performance System under Microsoft's Services University. Budget management and oversight. Redesigned Methodology and Process training strategies. Lead PM on training to support Microsoft's Inclusive Design Program

Redmond, Washington

Responsible for the account relationship with senior leaders and planning, and landing of employee readiness for their Microsoft Premier Field and Support Engineering teams in the Americas time zone (North & South America). Lead a team of Readiness Operational Program Managers and partner remotely with globally based peers and business partners on joint initiatives.

Redmond, Wa

I have Program Management responsibilities for the design and development of self-directed readiness plans leading to accreditation on Premier Proactive Service titles. The key audience is field and support engineers within the Customer Service and Support (CSS) org. I am also Account Manager for the internal relationship with Advanced Services Delivery, the team that develops the Proactive Service tiles for Premier customers.

Recently returned to Microsoft after 9 years pursuing other interests. Responsible for field sales/support readiness; interface with operations groups (including training development and delivery) and my internal field/customer group.

Everett, Wa

For many years I have been a supporter of Imagine Children's Museum. I believe in children and I believe in the Museum’s mission of creating space for learning, fun and healing for children and families in our community. I am proud to announce that I am joining the Board of Directors for the museum and look forward to helping it grow its success and influence benefiting children and their families.

Bellevue, Wa

Managed three Microsoft support teams across three locations in the United States for Windows Operating Systems. Total org size 600+

Bellevue, Wa

As Regional Manager, I was responsible for the facilities operations at Microsoft's (3 building) Lincoln Plaza site. I led the support planning and release for Windows 95 and Windows 98. This included ensuring there were adequate beta engineers assigned to learn and influence the future releases with an emphasis on extending and improving the customer usability experience. This was also Microsoft's first extensive use of business support partners to ensure there was sufficient call volume capacity.

Charlotte, Nc And Bellevue, Wa

As Unit Manager I led up to 15 direct reports who in turn managed 10-12 support engineers on each team. I began this role with a focus on Windows Operating Systems support in Charlotte NC and in August 1992 I returned to Washington State to manage the Microsoft Excel and Analytics support teams.

Charlotte, North Carolina Area

I was hired as a team manager while in WA state however I moved in August 1990 to Charlotte, NC as part of Microsoft's start up team. We began recruiting for Microsoft Windows support in a temporary location and within a year had added several hundred highly capable support engineers.I was responsible for the hiring, development and scheduling of a team of 15-20 support engineers. Additionally I developed call center staffing plans based on the theories of incoming, random call arrival. Rapid HC growth required recruiting trips to the SE region of the United States and in the Charlotte area.

Originally hired by Seafirst Bank (later Bank of America). From an entry level position as a bank teller, I moved into downtown operations and then onto the internal Help Desk. As the bank moved to utilizing more personal computers I developed and trained employees on the software they would use. My last position was as a PC Software expert; training, supporting and recommending corporate software purchases and upgrades.