Debra Dodd Email & Phone Number

Luton, Gb

Luton, England, United Kingdom

Luton, England, United Kingdom

Watford, United Kingdom

Aylesbury

Management of 8 Service Advisors, 2 Administrators and 2 Drivers on a daily basis Monitoring the daily service jobs for 7 franchisesEnsuring all customer complaints are dealt with quickly and efficiently in a business focused mannerLiaising with the Workshop Controllers throughout the dayChecking the Customer Service scores for 7 franchises on a daily basisLiaising with the franchises with any queries on Customer Service responses Contacting customers to resolve issues from Customer Service questionnairesPreparing the daily budget figuresAssisting the internal departments with customer queriesHolding regular appraisal meetings with service advisors and encouraging up-sellingUsing Kerridge, Workshop Management and Link systems

Dunstable

Day to Day Management of a Customer Service Team.Account management of high profile contract accounts for the company. Monitoring all orders from raising sales orders to ensuring on time deliveries.Checking stock reports from customers on a daily/weekly basis.Building relationships with each customer to give them confidence Ensuring any complaints are dealt with efficiently. Arranging transport for orders both in UK and in Europe (Norway, Sweden, Denmark, Germany)Ensuring orders and other adhoc requests are fulfilled to the high expectations of my customers.Working closely with the Warehouse, Print managers and Accounts Managers to fulfill all types of orders.Invoicing for all work undertaken on a monthly basis. Holding 1:1 sessions and team building meetings with advisors.

Nottingham