Debra Dutton Email & Phone Number

Houston, Texas Area

Process and Work Fraud Case Daily (Main Daily Function).Process Debit Cards Daily (Main Daily Function).Primary contact for Fraud/Debit Card Issues for bank employees and high profile customers.Handle internal escalated calls from Employees, Officers, and Customers on Fraud/Debit Card Issues.Handle all inbound calls and return them by end of day.Process and review work created by electronic banking.Provide customer service to Net Teller customers that are locked out of their accounts.Provide customer service to online applicants.Process ARP/Positive Pay Files.Process Non Post ACH Items.Receive online applications through Opening Act for Certificates of Deposits and Money Market Accounts. Ensure CIPcompliance and verify execution of signature card and other related documentation.

* Directly over 2-3 Financial Centers (4-6 FSR’s/1-2 SE’s).* Develop and Drive strategies to increase production. * Support, Coach, Motivate, and Train my staff to meet and exceed sales and service goals. * Focus on compliance and risk management to ensure operational integrity, BSA, and CIP requirements. * Directly involved with Human Resource Decisions with my team (Hiring, Promotions, Transfers, LOA, Termination Procedures, etc

* Directly over 8 Financial Centers (30/40 Employees). * Focus on current and future profitability of my Financial Centers.* Support, Coach, Motivate, and Train my staff to meet and exceed sales and service goals. * Over see operational procedures to exceed compliance and audit standards. * Point of contact for customer service issues for the office of the CEO. * Directly involved with Human Resource Decisions with my team (Hiring, Promotions, Transfers, LOA, Termination Procedures, etc.).

* Sell, process and close consumer Loans (Shelter Base, Home Equity, Personal, Auto, and LOC). * Focus on current and future profitability of my Financial Centers.* Over see operational procedures to exceed compliance and audit standards. * Perform customer service assistance as needed.

High School, Business/Commerce, General, 12Th Grade

Majored in Business

Business, 12Th