Debra E. Email & Phone Number

New York, Ny, Us

New York, Ny, Us

● Manage 500 strategic and key accounts which make up a $13.6 million book of business.● Grow Strategic monthly spending accounts from $20,000-$50,000 to Key Account Spenders to $50,000 and above.● Built out a training library for new members of the Customer Success Team. ● Exceeding monthly quota 150% to goal consistently, 26 meetings a month is the expectation ● Upsell new and existing clients our various product lines: custom cards, custom reports, referrals, and virtual cards.

New York, Ny, Us

•Exceeds post sales goals for 2017 and 2016, 40% and 30% respectively•Train and familiarize SMB owners with our cloud-based software and POS hardware in an effort to minimize churn• 16% of accounts churned in 2017 based on a BoB of approximately 1,200 accounts•Identify and develop upsell opportunities to new and existing merchants in order to increase company’s ROI•Consistently lead team in positive reviews of the App & training on independent platforms (ie: Trustpilot, App Store etc)•Collaborate with members of the Product & Customer Care teams to ensure effective account management and highlight features merchants were lacking or needed assistance with•Assist with high priority requests and escalations •On-board large restaurant merchants on Ambur POS •Selected to represent the company at several national trade shows

New York City, New York, Us

•Awarded MVP of the month of October 2014•Prospected warm leads and managed accounts for full sales cycle •Scaled transactional accounts into cyclical accounts•Executed 8 go-to meetings a month with qualifying businesses for ShopletSelect.com•Grossed over $900,000 in sales since January 2014•Explained the benefits of E-Procurement with the objective of saving time and money•Assisted training new hires by allowing them to shadow in on phone calls•Negotiated competitive pricing for qualifying businesses and submit cost analysis reports outlining savings•Cross-sold multiple product categories to existing accounts to expand book of business, therefore, increasing company revenue

• Quoted and sold approximately 15 policies a month (homeowners, auto, renters and flood insurance) with Nationwide Insurance and other companies if applicable. • Reported and followed-up on insurance claims.• Maintained clients files and documented correspondence.• Liaised between clients, adjusters and company members.• Ordered and tracked all supplies in the office.• Responsible for submitting reimbursements for advertising.• Increased the agency's publicity by using social media such as (Facebook, Yelp and Google).

Master Of Science (M.S.), Counselor Education/School Counseling And Guidance Services

Bachelor Of Arts (B.A.), Human Development, Health Science

Education record