Debra Fulton Email and Phone Number

Advise students on issues such as course selection, progress toward graduation, and career decisions. Focus on student retention, with an emphasis on first time first generation students. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. Monitoring/Assessing performance of individuals, and assist in making improvements . Developing constructive and cooperative working relationships with students and faculty, and maintaining them over time.

Assist in the Marketing of the High School Connections Program.Coordinate with appropriate FTCC and Cumberland County High School personnel to establish course need and provide resources to meet that need.Research, coordinate, and implement “best practice programs and procedures” as related to the goals and objectives of the High School Connections program.Maintain awareness of and interpret North Carolina statutes, Department of Public Instruction policies, North Carolina Community College System Office policies, Cumberland County High School policies, and Fayetteville Technical Community College policies.Develop and implement an assessment plan designed to monitor and evaluate the continuous improvement of High School Connections’ activities.Work a flexible schedule including evenings and weekends, as needed.