Responsible for mortgage closing process after assigning which includes: prioritizing and managing assigned pipeline to anticipate closing date; preparing loan documents; entering loan information into system; verifying funding; possibly clearing stipulation; communicates with Settlement Agents, customer and/ or 3rd Parties. Experience building and maintaining effective relationships with customers and internal partners. Ability to handle information professionally and confidentially and navigate multiple systems and utilize search tools to find information. Ability to make independent judgment calls based on regulatory knowledge. Strong analytical skills with high attention to detail and accuracy.

Perform accommodations support, consulting, and help to employees. Assisting with fulfilling organization staffing needs and requirements. Follow up on tasks and forms to ensure compliance with deadlines. Self-motivated with outstanding time management capabilities. Experience with innovative and effective HR management techniques. Understanding of labor regulations and legal codes.

Perform the operational duties of the supervisory/ manager position and assistant / executive administrative duties for senior leadership. Manage the office structure from expense reports, supplies, maintaining calendars. Collaborate with other departments to resolve customer issues; provide coaching and mentoring on performance, training on policies and procedures, new or enhanced services and procedural changes. Review work and guide Consultants and other area Representatives. Review data and report trends to senior management.

Executive Resolution Specialist IV/ Research Remediation Rep. IV, Frederick, MD, 2/2014 – 07/2016Reviewed, researched, and amended third party representation, attorney representation, bankruptcyinformation, foreclosure information, and Cease and Desist on Home Mortgage accounts. Conducted intake and investigation to determine course of action, processing complex transactions (including monetary and non-monetary actions), terms and conditions, payment issues, and contracts. Served as an intermediary between parties to resolve disputed matters of current facilities . Acted as Client and/ or Customer contact adhering to internal and external quality and compliance controls, especially those involving Regulation Z Truth and Lending. Liaised with internal Retailer departments, including Sales, Collections and Customer Service. Reconciled general ledger accounts to ensure balance.

Reviewed and prepared Loan Docs for Real Estate Loans, Secured and Unsecured Loans, Lines of Credit, and SBA Guaranty facilities communicating with the customer and banker. Pre-Approval Underwriting and Consulting. Reviewed upcoming Commercial, Business, and Small Business Loans and Lines and SBA Loans for renewal according to Credit Policy. Researched and evaluated real estate, brokerage, securities, trust, and CD information from different sources. Trained employees. Served as subject matter expert in Bank Policy and Credit Policy changes.  Credit Margin and loan regulation, compliance issues, risk management.

Project Management/ Loan Customer Support / Analytic Consultant/ Pre-Approval Underwriting/ Administrative Assistant / Executive Assistant / Risk Management/ Data Entry / Teller

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