• Provides advanced level coordination for the business affairs of Department of Public Safety (DPS)• Ensures all business transactions are compliant with fiscal and University procedures while staying within yearly approved budget• Liaison between DPS, Finance and Accounting, Procurement, Legal and Human Resources• Monitors P-card activity and purchasing• Prepares department budgets and budget amendments• Supervises a staff between both campuses

I review Selective Service requirements for students inside of a government database. I compare Banner records with the Common Origination and Disbursement site for accurate Pell award amounts. I appraise DD-214 military documents for accuracy in accordance to the Department of Education guidelines. I examine citizenship documents to differentiate between citizens and eligible non-citizens.• Review Selective Service requirements for students inside a government database• Compare Pell award amounts between Banner and Common Origination and Disbursement site• Appraises DD-214 documents to evaluate viability of federal aid funds• Examines citizenship documents for accuracy for financial aid feasibility• Collaborates with financial aid counselors for proper financial aid processing for students

I assisted students with financial aid questions. I also conducted a process called verification. Whenever a student enters their information into the FAFSA, any discrepancies were reviewed and updated to ensure the correct aid was awarded to the student.• Replied to student questions when approached at the Financial Aid kiosk• Responded to students’ inquiries via email and phone calls from call center• Assessed students’ viability for HOPE scholarship; assesses aggregate loan limits when presented with loan change forms• Granted aid to students after thorough review of profile and adequately awards financial aid• Assisted students assigned per an alpha split given to each associate• Removed aid from student accounts when in non-compliance of document regulation rules

I manage a dental office. I verify each patient's insurance and explain their benefits for understanding of any copays. I have a vast knowledge of dental Medicaid benefits. I manage and maintain the schedule to ensure there is a steady and productive flow in the office. • Provided leadership, direction and administration of assigned dental office to ensure operational excellence is reached; Delivered exceptional customer service to all patients • Responsible for daily operations as well as policy and procedures accountability• Collaborated with Area Operations Manager to maintain and update company cohesiveness• Reviewed doctor notes for treatment procedures to review patient’s out of pocket costs• Compiled invoices on a weekly basis to send to corporate • Facilitated daily morning huddles to promote effectiveness within the office• Coordinated PM planning with the office’s dentist to maximize treatment for patients

I oversaw operations for prepaid settlement. The entire team transitioned from Denver to Marietta. I was able to oversee the automation of two processes to magnify efficiency. I wrote approximately 10 Standard Operating Procedures for the processes my team handled in the event of turnover. I have experience in employee performance ranging from yearly evaluations to terminations.•Oversaw all operations for prepaid settlement; Used an “above and beyond” mindset to get any and all work completed• Worked with multiple clients and contracts to ensure deadlines are adequately kept to compliance guidelines; Utilized various departments within the company to accomplish process improvements• Activated two automated processes to increase efficiency and decrease errors• Acted as liaison between Vice President of Operations, Relationship Managers and Account Managers• Established documents that outline Standard Operating Procedures for the processes executed by the team; Performed queries in several systems depending on client demand and inquiry• Successfully transitioned an entire team and all related processes from Denver to Marietta in less time than allotted; Ability to utilize company and department procedures to fulfill compliance regulations• Experienced in employee performance evaluations from promotions to terminations• Communicated effectively all information between upper management and lower management• Utilized Kenexa, PeopleSoft, and LMS for onboarding new hires• Followed management directives in managing staff recruitment• Continuous knowledge of open positions and job functions including requirements for positions• Served as main point of contact for management and employees as well as providing administrative support; Actively sourced candidates via job boards and multiple databases• Constant evaluation of team needs with management• Reviewed and revised recruiting plans to obtain and retain optimal employees• Conducted interviews over the phone

I began as a Financial Services Specialist with the company. I was more interested and drawn to the operations side. After months of cross-training, I was promoted to an Operations Manager of the second largest branch by transaction volume. I managed a staff of approximately 25 employees. It was my responsibility to ensure all OSHA guidelines were met. It was also imperative to verify all security controls were in place so no money was mishandled.• Maintained all operational duties for branches; Oversaw all teller related tasks • Elevated customer service scores from 77% to 96% in one quarter• Provided guidance to the teller teams to insure strong service; Delivered direction to promote operational performance; Served as a liaison between branches and Regional Operations Manager • Distributed information on procedural and operational changes/updates to branches staff • Supported sales process through referrals; Conducted observations of and coaching of teller staff • Worked with corporate support departments to ensure procedural consistency • Adhered to internal controls and compliance with regulatory requirements • Conducted interviews for open positions in conjunction with Branch Manager • Responsible for coaching and discipline when operational procedures are not met • Excellent cash handling skills; Offered an example of exemplary customer service• Exemplified high levels of confidentiality with all clientele; Responsible for supporting BSL with operational and coaching procedures; Provided training points for tellers to ensure goals are met • Recognized for meeting quota of one checking account per day; Demonstrated successful coaching techniques to enhance teller referrals; Proactively called on customers to amplify sales productivity • Responded to customer issues in a timely manner; Provided exceptional customer service by utilizing all bank resources provided • Advanced sales opportunities by promoting effective teamwork and collaboration

I started off providing therapy to under privileged youth and their families. This role transitioned to a new program that worked on getting foster care children adopted by family members. At the helm of this new program, I was promoted to Clinical Supervisor. I oversaw a total of two teams. One team worked with the Alabama Department of Human Services to assist in getting foster children out of the foster program. The second team worked with older children getting ready to transition out of the system. My Transitional Living team facilitated many presentations with the youth to teach budgeting, interview skills, and cooking. These youth were given as many learning skills as possible to help them succeed as functioning adults in society.• Worked harmoniously with other staff and youth to implement group goals; Assisted in resolving conflicts with clients using problem solving techniques • Created developmental plans for employees with weekly follow up and implementation; Assumed role of managing two diverse teams; Conducted weekly meetings to promote synchronized teamwork • Cross trained employees to elevate successful productivity; Handled functionality of a demanding work load; Directed training sessions to intensify work performance; Collaborated with other management to effectively resolve performance concerns; Procured confidentiality to protect clients