Debi Glenn Email & Phone Number

Tempe, Az

Progressed internally based on outstanding performance and contributions. Oversee the coordination and execution of maintenance/service calls for client base of 90+ accounts. Coordinate with subcontractors/vendors to facilitate the end-to-end service project, ensuring overall client satisfaction. Build and maintain strong relationships with clients and vendors to ensure the seamless execution of project tasks. Manage all aspects of HVAC, plumbing, electrical and general repair service projects on a national scale. Hired, trained, developed and continue to lead a team of 5; conduct regular performance evaluations to identify issues and ensure optimal quality and productivity for all team members. Maintain a vendor network of ~1,500+ subcontractors on a national scale to ensure all client projects are fulfilled in a timely and efficient manner. Receive and review inbound work orders and collaborate with cross-functional teams to prepare project estimate and plan; dispatch work orders to approved subcontractors in client’s regional area. Contribute to financial aspects of projects, including generating P&L reports, coordinating estimates, billing clients and forecasting revenues; projected revenue currently at $12M per year. Utilize SAMPro ERP system to track and document the full project process, providing regular updates as required.

Gilbert, Az

Provided strategic leadership of fire protection services operations, including fire alarm and fire sprinkler installations, fire system inspections and resource management. Planned and managed the execution of service requests for clients, including system installations, servicing and repairs. Directed a network of 128 preferred vendors throughout the US, Guam, Virgin Islands, Canada and Puerto Rico to service global accounts. Managed P&L for $1.5M in annual revenues. Managed the installation of new alarm systems for multiple Kohl’s locations in the state of Georgia. Coordinated vendors to respond to service calls for existing customer base, including maintenance and repairs. Prepared and submit client bills/invoices, ensuring timely payment; followed-up as needed to prevent delinquency. Recruited and secured partnerships with new global vendors and onsite technicians to provide client support. Created and reviewed vendor contracts, ensuring compliance with local, state, federal and company regulations.

Tempe, Az

Charged with leading the fire protection program for Motel 6, Red Roof Inn, Studio 6 and Sara Lee locations, managing all program functions, including P&L, vendor contract negotiations, service coordination and customer reporting. Built, developed and managed a team of 5, providing ongoing coaching and support to ensure optimal performance. Coordinated all service projects for national accounts, driving $2M in annual revenue generation. Oversaw the planning of project/program schedules, as well as the recruitment of vendors/subcontractors. Developed and implemented training programs for customers on product use and management. Redefined quality assurance programs to ensure all projects adhered to strict customer and company expectations. Prepared reports and presented program information to senior leadership to support budget preparation.

Tempe, Az

Managed a team of 7 responsible for performing service and project functions for the fire extinguisher program, hood suppression system maintenance, emergency and exit light testing and repair tasks. Held direct accountability for P&L analysis and management for department driving $5.8M in annual revenue growth. Created and revised budgets/forecasts for fire protection program for leading retailer consumers, including Kmart, Pet Smart and Best Buy customers. Created reports and delivered presentations on program status on a weekly monthly and quarterly basis. Negotiated contract terms with vendors/subcontractors to facilitate service requests. Redesigned operational procedures to ensure optimal quality control and accurate invoicing.

Responsible for all in-house correspondence and for recording and tracking documentation for job site personnel.Organized and tracked all bids, sub-contracts, drawings and specifications relating to the job for use by all internal and external employees..

Responsible for the scheduling of production and installation of granite and man made countertops in residential homes, as well as commercial projects.

Oversaw the coordination and management of maintenance for multiple aircraft, including A-10s, F-16s and C-130s. Ensured all aircraft was mission-ready through preventative and corrective maintenance. Led the planning and completion of major modifications and inspections of aircraft. Monitored 5K+ time changes and 3K+ inspections; managed flying hour program directed by Air Combat Command. Deployed to Aviano, Italy in support of Operations Deny Flight for a total of 6-months. Deployed to United Arab Emirates for 7-months in support of Operations Desert Shield/Storm. Received an Honorable Discharge.

Education record

Aircraft Maintenance Manager Training