Key Responsibilities and Accountabilities:• Provide all aspects of developing and maintaining marketing strategies to meet organizational objectives. Including cost management and assuring deadlines are met.• Establishing a domain name and registration set-up for clients, developing, designing and creating custom websites. And, providing search engine optimization, site management, web content, plus Google’s AdWords campaigns, create post-cards, newsletters, brochures, and coupons.Key Achievements:• Improved overall sales by 50% for one of our biggest clients “RedTrailers.com”. Resulting, to increase their conversion rate by 20%. When using highly effective merchant accounts.• Played a major role to establish brand identity for one of the nation’s largest hotels, the “Hampton Inn Baltimore – Washington Airport” and expand its customer base 10%, by providing custom designed brochures and business cards..

Key Responsibilities and Accountabilities:• Maintained direct point-of-contact with each customer to help manage and process all customer orders for cylinder gas products by entering data into a ERP/CRM system which may require verification of payment terms, pricing, address accuracy, item numbers, PO#'s, ship date request, freight terms, contracts and commission codes. Plus, the handling of RMA's, the processing of credits for customer accounts, obtaining and retaining all back up documentation and approvals.• Identify and initiate special delivery requirements for a customers account.• Serve as a liaison between customers and operations teams to ensure satisfactory resolution whenever possible.• Manage the inflow of faxes, EDI, email orders, credits, debits, and lease orders to maintain optimal service of customers request.• Review and distribute incoming requests to the appropriate groups for action.• Review open issues daily.• Solve or exceed customer satisfaction goals at both the local and regional level.• Maintain and expand personal understanding of order entry / order inquiry / financial systems procedures and applications.• Guarantee compliance with FDA requirements where applicable.• Adhere to and utilize company policies and procedures to assist with problem resolution.Key Achievements:•Successfully managed the logistics (for a period of one year), that provided an inventory of gas products used specifically to fly the United States Air Force One, thereby contributing to the 4.9% revenue growth within the company’s gas and service sector.

Key Responsibilities and Accountabilities:• Manage, edit and submit technical writing documentation required for the United States Postal Service. Key Achievements:• Developed and implemented an effective internal communications plan for the company intranet that allowed employees access to the most recent versions of employee manuals, employee benefits documents, company policies, business standards, news feeds and employee training courses, at the direction of the Corporate Media Manager. Statistics report significant cost savings by shifting HR processes to the company intranet, is a saving as much as 80%.