Debra Greer Email & Phone Number

Saint Petersburg, Fl, Us

Tampa/St. Petersburg, Florida Area

Review Reconsideration request from providers to see if claim was processed correctly. Make determination, if incorrectly processed then I reprocess as an appeal override. I may apply intrest when needed. If reconsideration does not apply then I send a letter of explanation. I also load balance for various states. And work special projects when asked.

St. Petersburg, Fl.

I receive all terminations/enrollments/leave of absence/client terminations requests. I go over the options available to employees. I help set them up on the web site or enter the information per the employee’s request. I change passwords for the employee or reset the password. I process Cobra new hire letters, and process cobra termination letters (pertaining to elections such as life, dental vision). I send a termination request or an add benefits request to the carriers. I correct any benefits Issues. I setup back bills for missed deductions. I work all systems error reports, I then find out what this error pertains to; locate the source of what generates the error, then fix the issue. I take incoming calls from employers and employees concerning elections terminations and all other benefit inquiries and assist them with their issues or transfer them to the departments pertaining to their needs. I work with payroll to obtain documentation such as separation notices. I am the first line of contact for client benefits. I do audits on the deductions. I add/terminate benefits. I setup Back bills, setup benefits for clients.

Tampa/St. Petersburg, Florida Area

10/24/2013 Freedom Health Plans SNE VERIFICATIONS  Contact Medicare Members verify information for member is updated,  Confirm Information with Doctors office Direct members to make Doctors’ appointments, Contact physician’s office verify appointments  Fax Member Health profile and Letter of Explanation Review ICD-9 codes and contact providers to confirm chronic conditions Process updated spreadsheets daily Update system with information obtained from the Providers office

Tampa/St. Petersburg, Florida Area

• Take incoming calls from multiple assigned Ques for Providers and Patients• Determine if the call is an emergency situation• Generate a system work order and then a log• Export logs to designated Regions• Dispatch work orders to drivers• Generate routes to drivers• Follow up with providers when required

Brandon, Fl.

 Set up Employees benefits from start to finish  Took care of all issues for employee Took incoming calls and made outgoing calls to employees (60+ per day) Verified benefits for CCR employees, outgoing calls are resolution calls Assisted employees with claim resolution Assisted employees with setting up Spending accounts

Tampa/St. Petersburg, Florida Area

Take incoming calls for verification of available parts for various appliances. Deal with customer issues such as returns, re-orders questions. Ship parts to customers. Train new hires on systems and techniques.

Tampa/St. Petersburg, Florida Area

I retrieve and review paperwork from underwriting for new clients to insure all required information was received. I set up new clients and desired benefits in multiple system platforms. I process amendments for clients, agents, and underwriting. I dealt with all clients issues until installation process was completed. Trained New hires on MetLife's procedures and their intranet site for clients to obtain access to their information. Participated in various projects such as Organizational Structure to insure the department was streamlined to run smoothly. I enrolled New Hires. I set up Employers with open enrollment. I processed contracts, and updated contracts amendment modifications.

Tampa/St. Petersburg, Florida Area

I was responsible for providing information to employees and clients on payroll issues benefits, new business, workman's compensation, unemployment payroll reports, and W2's and problem resolution on above products. I updated system information and provided assistance to other units to resolve problems. I trained new employees in Customer Service techniques and on company's computer system. I handle all supplies needs for my unit. Assist with special projects Client assistance on changing their contracts during renewal. I trained new employees on systems and telephone skills. I also trained the payroll department on Customer Service/telephone soft skills training. I enrolled New Hires. And I worked open enrollment.

Tampa/St. Petersburg, Florida Area

I provided insight to inquirers concerning insured accounts plan guidelines.I was an advisor to unskilled team-mates. I was Provider Relations to Doctors’ offices concerning claims, questions on coverage’s, and concerning their contractual agreements. I offered suggestions to improve communication between members, doctors and insurance representatives. I was the Unit computer troubleshooter. I provided information to management to improve unit efficiencyI helped to Train new employees in Customer Service techniques and computer systems.I provided information to improve the on line web site development.

Tampa/St. Petersburg, Florida Area

I provided insight to inquirers concerning insured accounts.I was an advisor to unskilled team mates in the insurance field. I processed stop pay with checks for the company's new accounts. I was the unit computer troubleshooter. I trained new employees on Customer Service techniques and computer system. I enrolled New Hires. I worked open enrollment

Dover, Delaware Area

Eligibility's Training Processors and customer service on information retrieval. Reviewed information on tape feed to insure uploaded information was correct. I met with off-site team to resolve issues on feeds. I was a Claims processor under Aetna. I training new employees in customer service techniques and systems. I did claims auditing. I processed open enrollment.

Dover, Delaware Area

I provided support and quality assurance to the Customer Service Manager. I was responsible for hand picking and hiring twenty-eight employees for the telemarketing department I was responsible for developing the sales scripts. I partook in producing marketing ideas. I was responsible for training, coaching, and developing all telemarketing employees incustomer service techniques as well as customer retention. I provided feedback to my employees. I monitored calls and focused on quality control and production.My team consistently reached monthly target of 5% -15% net sales increase

Associate Of Arts And Sciences (A.A.S.), Computer Science

Associate'S Degree, Web Page, Digital/Multimedia And Information Resources Design, 3.75

Activities and Societies: Computer Science, Web Design.Web Design, Project management, Networking, Programming,