Debra Hammack Email & Phone Number

Fort Worth, Tx, Us

Englewood Cliffs, Nj, Us

• Monitor WIP process and procedures from service dispatch creation to service completion or alternate resolution while managing 45 customer service agents.• Ensure vendor and team performance to meet KPI’s.• Communicate and provide feedback effectively to FS Operations teams and Upper Management• Identify and recommend improvements in processes and procedures.

Seoul, Kr

• Manage employees from Receiving/Shipping/Parts and Repair Line.• Weekly reporting to Upper Management.• Organize and manage all receiving issues, daily production quantities, urgent parts list, production lines, production schedules and escalations as they arise.• Work with LG Quality team on any issues pertaining to improvement requests.• Ensure that Agents provide quick and effective responses to the customers to maintain customer satisfaction.• Work with LG Receiving team on discrepancies and ensure that resolution is provided in a timely manner.• Work with Customer Service team on all FedEx Lost units along with Logistics team for resolution of all claims.• Review PLI claim reports from Quality Technicians and advise the Repair Team on how to proceed.• Handle all escalation cases from End Users and provide resolution

• Maintain office, office operations and procedures, payroll, correspondence, filing, review and approve supply requisitions, monitor clerical functions. • Entering incoming payments, invoice customers and manage inventory in database.• Manage Accounts Payables to Vendors and Service providers.• Prepare Customer quotes.

• Account management/Project management for multiple Vendors.• Cover logistics of each project from start to finish.• Create project calls, dispatch technicians and close work orders.• Update daily project reports.• Gather closing work order information and status updates.

Alexandria, Va, Us

• Process online and mailed in donations.• Support Donors, Reps and General Public through phone and email.• Addresses all questions, issues, requests from Texas Division and Customers.• Performs data entry and maintenance of donor records using software management systems.• Prepares and proofs various reports, compile and record information

Owner and Managed Personal Cleaning service with 56 clients and 12 employees.

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