Debra Harlow Email and Phone Number

Analysis of player data to determine level of customer reinvestment to maximize profitability. Statistical data used extensively in CMP Data Management System.Recognition of discrepancies in data to enhance the quality of business decisions.Audit monthly comping records of employees to ensure the protection of PR&C assets.Supervise employees and provide guidance and assistance.Analyze player data and determine maximum ROI for comping purposes and special events. Assisted in writing of Standard Operating Procedures for Player Development Department.Produce and maintain guest records that include pertinent information to enhance the quality of relationships with guests.Effective use of time management skills.Strong communication skills with guests and interdepartmental employees.Handle stressful situations in a calm, professional manner

Assist with Direct Mail Initiatives and Marketing programs including statistical data analysis and monthly timelinesAssisted with implementation of Casino Market Place (CMP) program including debugging and training for Marketing Department.Liason between Bally Technologies and Pechanga Resort and Casino in relation to player tracking and implementation in CMP Authored SOP's for use of new CMP programDevelop statistical reports utilizing MS Access and MS ExcelCoordinate production timelies of campaigns with printing vendors and mail houses for monthly mailers

Managed documentation of engineering designs and Bill of Materials (BOM). Heavy use of MS Excel, SolidWorks, and MS WordResponsible for drawing checks before release for fabrication utilizing ANSI standards and Military SpecificationsWorked in team environment in order to meet common goals

New Golf Shaft development including cost control for maximum ROI. Responsibilities include, design, testing, documentation, and cost analysis of new product.Responsible for creating test database for analysis of golf shafts. Data report creations supported by MS Access and MS ExcelAssisted with development of internal proprietary computer software programs for analysis of non-linear material propertiesProduct validation runs utilizing statistical analysis for optimal manufacturing processes and cost savingsDevelop engineering documentation including test procedures, ECO's and manufacturing specifications