Debra Henderson Email & Phone Number

Australia

Melbourne, Victoria, Australia

Melbourne, Australia

• Providing forward-thinking leadership to a change management capability team tasked with integrating industry best practices into standard methodologies to drive positive change outcomes across the organisation, I.
• Advanced all training objectives while meeting budget targets.
• Advancing change capabilities and consistencies enterprise-wide by launching a series of workshops, training sessions, town hall-style meetings, and other collaborative events.
• Spearheading development of a new Agile Change@NAB program.

Melbourne, Australia

• Charged with overseeing the entire performance management program for 20+ direct reports, I steered coaching, monitoring, and supervision to improve direct report capabilities and compliance with corporate standards.
• Securing ~$45K in savings for the Evaluation Assessment Centre by avoiding costly agency recruiting fees and maintaining highly qualified candidate pipeline.
• Orchestrated a series of four ‘Own Your Capability’ sessions throughout Melbourne and Sydney, illustrating enterprise capability frameworks and assisting in creation of balanced development plans.

Charged with overseeing the entire performance management program for 20+ direct reports in the change services team, I steered coaching, monitoring, and supervision to improve direct report capabilities and compliance with corporate standards and industry regulations

• Assisting teams across business lines in navigating change lifecycle for programs and projects, I led business impact assessment and transition planning, evaluated organisational readiness, and managed transitional.
• Following a ‘right training, right time’ philosophy to maximise collective team performance.
• Boosting the ability of senior leadership to identify staffing issues during transitions to include potential flight risks and engagement issues.
• Exceeding expectations in management and delivery to plan for multiple projects.

Australia

• Partnering with organisational capability teams and business stakeholders to manage capability solutions projects, I skilfully diagnosed capability needs and limitations and devised plans to close gaps while limiting.
• Successfully managing several key projects, encompassing Senior Change Leadership Engagement, Authentic Leadership Program, People Leader Fundamentals, and Change Leadership Workshop.
• Improving participation and engagement ratings for multiple development programs, receiving praised for coordinating sessions lauded as ‘best training... this year.”

• Advancing initiatives to improve quality and outcomes of training programs in line with larger business strategies, I pinpointed capability gaps, generated training initiatives, and facilitated timely rollout..
• Improving alignment of business resources to secure $300K in cost avoidance.
• Creating a new workflow system to enhance efficiencies of 500+ staff across Asset Servicing.
• Producing a new course in asset servicing which received exceptional feedback and catalysed 4% capability uplift increase.

Led twenty five staff made up of three processing teams. Ensuring risks are minimised and the efficient accurate processing of client instructions is accomplished.

Diploma Of Management

Diploma of Management

Prosci Change Management Certification, Change Management, Certified

Year 12

Secondary School

Certificate Iv, Financial Services

Synchronous Design & Facilitation Certificate

Disc Certified Practitioner

Certificate Iv Training And Assessment (Taa)