Debra Hershey Email & Phone Number

Exclusively Project Manage multiple telecommunication services for Wholesale Customers throughout 14 states, assuring the needs are met for customers, internal/external.Quickly assess the “big picture” and then assemble the right resources to move a project to a successful completion.Self-directed and have organizational problem-solving skills to implement new procedures to improve the smooth running of the projects, to exceed company standards.Provide technical consultation internally and externally to other organizations.Outstanding track record by performing Risk Mitigation Techniques, in keeping projects running on time and within budget.

United States

Exclusively handled telecommunication service requests for residential, small business, large business, and Government and Educational customers in the state of Oregon and Washington.Performed telephone sales inbound/outbound to small businesses that increased customer base and generated additional revenues, exceeding company objectives by 150%.Developed training and job aids for products such as, ISDN, SS7 features and voicemail services.Consulted with customers to determine their needs that resulted in solutions, including SS7 features, Centrex 21, and ISDN.Acted as liaison and consultant between customer and company to resolve held orders.