Debra Jo Witte Email & Phone Number

Austin, Tx

Assisted multiple retail banks to increase the effectiveness of the banks’ compliance programs and addressing a variety of compliance functions for member banks. Served as a retail banking subject matter expert for applicable laws and regulations, monitor changes in laws, regulations and examination trends.Developed compliance training material, cheat sheets, and quick reference guides to assist in bank staff development and training. Developed risk assessment guides to assist the risk manager in implementing an effective risk management program. Assisted in interpreting compliance regulations to ensure compliance with federal and state laws and regulations.Ensured that regulatory changes were fully incorporated and implemented in web site material within required timeframes.

Bryan/College Station, Texas Area

Supported over 30 business units in preparation for audit review; identified improvement opportunities, performed control gap analysis and necessary corrective action plans and achieved 100% satisfactory audit rating while meeting aggressive deadlines.• Reviewed end-to-end business processes to identify important risks and ensure mitigating controls were in place.• Developed a manager self-assessment program, maintained test system and trained end users to test effectiveness of controls.• Documented workflow process and controls in compliance with Sarbanes Oxley Act (SOX).• Identified best practices and opportunities for standardization of processes across multiple regions in order to align procedures throughout operations.• Served as liaison between internal auditors and unit managers to provide audit with requested deliverables and communicated lessons learned across all regions.• Developed unit level records management procedure manual and trained key personnel to ensure records security, storage and disposition met legal requirements.

Bryan/College Station, Texas Area

Participated in and directed various special projects relating to systems development, implementation and conversion, acquisitions, operational efficiency and training, production analysis and problem resolution. Served as liaison between branch staff, back office operations and system technology department.• Assisted development and rollouts of teller and new account platform system, automating and streamlining branch operations.• Created test scripts and performed system and user acceptance testing to identify issues, and recommended improvements in development of new systems, system modifications and interfaces and conversions.• Developed policy and procedure manuals, training programs and materials, and quick reference guides for branch operations personnel providing a better understand of their roles and responsibilities within predefined limits.• Provided technical support to branches, training department and back office operations personnel for problem resolution of systems, policy and procedures issues.• Developed and presented compliance training for back office operations support team ensuring adherence to regulations.

Abilene, Texas Area

Served as lead trainer, supervising and mentoring training team. Developed and conducted training for new and existing employees, implementation of new programs and software, acquisitions and conversions, updates to systems, policy and procedures and compliance to government regulations.• Developed specialized training and updated existing training modules to prepare branch personnel for changing operational needs.• Developed and conducted training for back office operations support team for head office relocation ensuring new team members were equipped to support statewide branch operations. • Tracked training results for effectiveness and opportunities for improvement.• Served on policy and procedure committee to develop and implement operational procedures within the retail bank network to ensure smooth program transitions in a timely manner.• Supported various projects relating to testing and documentation for operations and system implementation and upgrades to identify issues and work with the appropriate department for resolution prior to release.• Provided technical and operational support to training team and coordinated training for state wide branch personnel.• Assisted in coordination and planning of state wide branch manager quarterly report meetings.

Abilene, Texas Area

As first member of newly established training department, assisted department manager in developing and updating training material, mentored new trainers, scheduled and performed training for branch personnel statewide.• Presented classroom and one-on-one training for procedural consistency after the merger of 11 institutions.• Scheduled and presented classroom and one-on-one training for new and existing employees monitoring employee progress and providing feedback to their direct manager / supervisors for ongoing employee development.• Collected and analyzed class evaluations of training team to improve training material and delivery.• Provided technical and operational support to training team and state wide branch personnel.

Abilene, Texas Area

Managed branch operations ensuring safety, security and loss prevention, requisition supplies, monitor business needs and schedule staffing accordingly, delegated responsibilities and conveyed clear expectations to the appropriate staff.• Provided daily supervision, guidance and coaching of teller and new accounts personnel.• Conducted regular audits of cash and daily work performed by staff and ensured branch security and loss prevention.• Ensured adherence to banking policies and procedures and compliance to government regulations by review of work and one-on-one counseling of staff.• Conducted training and one-on-one counseling to cultivate a customer service environment.

Abilene, Texas Area

Processed account transactions and performed clerical duties required in day-to-day operations.• Posted transactions, performed file maintenance and ensured accuracy by balancing cash drawer, vault, traveler checks and branch general ledger accounts.• Greet customers, handle incoming calls and mail, opened and serviced bank accounts and cross-sold services to increase customer base.• Assisted customers by researching and responding to inquiries insuring customer satisfaction.• Assisted in training and development of personnel with operational procedures to ensure compliance with company polices