Debra Johnston Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Guildford, United Kingdom

Responsible for interacting with confidential computer databases and systems, to verify and input confidential and sensitive data. Handling the public support line queries by taking phone calls, responding to emails, or creating and sending letters using Microsoft office packages whilst also making decisions in often difficult situations. Constant cross-department communication and interaction as part of confidential internal processes, including helping out other departments with any tasks. Within this role I also built relationships with other departments internally and other external companies.

Belfast, United Kingdom

Made searches for, and contact with, new and prospective clients. Also covered responding to any new customers that made contact first via email or phone. Outreach via phone and email to existing customers to check on requirements and inform them of new related products. Maintained company's website via a CMS by updating with new items, new product literature, and updating pricing. Provided any administrative support to the companies directors, including diarising their calendars, booking the most cost effective and efficient travel to exhibitions, conferences and other work related events across the world.

Greater New Orleans Area

Responsible for initial and vital customer interactions such as checking guests into their reservations using Opera property management system. Handled incoming internal and external phone calls, involving resolving customer and guest requests and issues. Dealt with queries ranging from new reservations, to providing advice on the available services in the hotel and the area.

Belfast, United Kingdom

Worked multiple public facing duties at Belfast International Airport. Responsible for handling passenger check-in using CODECO computer systems in an efficient and friendly way, and ensuring the correct documentation for travel was present, such as valid passports and visas. Also handled boarding of flights, ensuring on-time departures by managing important security documentation checks, organising queuing systems, and dealing with at-gate queries.Responsible for meeting flights and escorting passengers through immigration when necessary, ensuring all passengers have received their luggage, and dealing with any baggage related enquiries.

Travel And Tourism Management

Btec National Certificate, Tourism And Travel Services Management, Double Merit