Debra Joy Email & Phone Number

• Management of reality staff at production offices for "Supernanny", "Who Do You Think You Are?", "World's Strictest Parents", "It's Me or the Dog", "Alaska Experiment", and more...
• Key liaison to company vice president and executives in charge, with respect to company’s vendors, partners and projects
• Creation of dynamic, functional, and tailored office management procedures;
• Management of vendors and staff to facilitate day-to-day business operations;
• Space Management both in-house and on-location space planning;
• Essential IT support for staff of 200, including desktop setup and support, preparation for server upgrades, Exchange Server administration, security, and remote access;

Data Base Management, Pharmacy Management; System Testing, Troubelshooting & Support, assisting letter queues Ultera systems with Letter Exception Team; High volume database management; Letter to client preparation and distribution to client base. Tracking of LEQ data/status,escalating troubleshooting issues to upper management; in order to create a.

Legacy Issues and Challenges:Company faced consistant and constant internal changes. Including staff turnovers and outsourcing. Required focus on project needs and points of communication as it pertained to it's variable teams and business needs. Reversed issues as key liaison bridging gaps and partnering in people with policy creating critical path.

Key Liaison and Supervisor of administrative staff to effect efficient operations flow; Facilities and logistics management, supervision of partnered staff, including scheduling, timesheets, and conflict resolution, quality assurance, customer service management.Implementation of quality assurance, training staff in high quality customer service etiquette.

Manager over assigned client base consisting of law firms and insurance companies;Processing service of subpoenas for worker's compensation and other court cases;Production and coordination of documents and witness appearances; Client correspondence, management of heavy phones as well as high volume data entry.