Worked as management consultant to mid-size, family owned, commercial construction companyProvided operational and management guidance to grow business 25% over 3 yearsCreated SOP (standard Operating Procedures) for office work flow and project managementAssisted owner in creation of budgeting and cost containment toolsNegotiated pricing with vendors on behalf of companyStandardized project management processes and procedures including SOW (schedules of work)

Responsible for client satisfaction of multi-million dollar US government travel portfolio including Department of State and White House. Set and achieved program goals and cost savings. Implemented on line booking system for travelers. Assisted operations in creation of travel request allocation tracking system.Instrumental in streamlining billing systems and payment processing.Worked directly with high profile clients to achieve cost saving goals. Completed 18 month American Express Leadership AcademyAwarded President's Club Award

Responsible for day to day operations in Government Travel Centers with over 100 employees in various US locations.Exceeded company goals for customer, shareholder and employee for for 4 consecutive yearsImplemented ACD call systems for International Travel and off shored domestic travelWorked with Client Services on contract bids and negotiations Attended Six Sigma TrainingReceived Centurion Award

Worked as international business travel consultant for prestigious international accountMastered world geography, airline routing and complex international airfaresProvided exceptional customer service to worldwide client baseAwarded AMEX Quality achievement awardPromoted to supervisor after one year with fifteen direct reports