CHAP certified Homecare Consultant. MB Healthcare Consultants coaches leaders on how to start a home care business, gain and maintain home care licensing, achieve home health accreditation, and evaluate clinical and operational performance.

Provided oversight and support of all office operations for 5 Medicare-Certified Pediatric and Adult Nursing Home Care branches providing private duty nursing and paraprofessional services in Delaware, Chester, Montgomery, Philadelphia, and Bucks Counties, with revenues of $35M/year and 600 employees. Cultivated a culture of consistent growth, leadership development, sound judgement, integrity, innovation and recognition.Directed and supported offices to exceed benchmarks for quality, recruitment and retention while maintaining superior levels of customer and employee satisfaction.Consistently led branches to achieve deficiency-free Medicare and CHAP surveys.Partnered with Governmental Affairs team and PA Home Care Association to lead advocacy efforts inHarrisburg, as well as through local legislative office and home visits. Led to a $5/hour increase in the PAMedicaid fee-for-service rate in 2022. Developed partnerships with local nursing schools to provide clinical practice and simulation experienceto new graduate students, resulting in increased Nurse Residency (RN/LPN) hires.

Full management responsibility for Medicare-certified pediatric specialty office servingclients with special needs at home and in school in Delaware, Chester, and Montgomery Counties, with revenue of $15MM/year and 175 employees.Provided oversight of all office operations including client services, recruitment of field and office staff,regulatory compliance, marketing, program development, monitoring accounts receivable and collections.Strategically planned / budgeted to achieve double-digit annual growth.Grew office from $7.3MM/year in revenue to $15.2MM/year in 5 years, while increasing Operatingsurplus by 5%.

Team leader for large pediatric-specialty office providing >4,000 hours of service/week and revenue >$10M/year.Managed skilled pediatric caseload >2,000 hours/week and revenue >$5M/year.Grew caseload from 700 hours of service/week to 2000 hours/week within 5 years.Trained / developed / supervised new Client Services Managers to build relationships with clients and fieldstaff, market services, and admit, staff and retain new clients.Marketed from the desk and in the community. Represented branch at client introductory meetings anddischarge planning meetings at local pediatric hospitals.

Responsible for all aspects of Recruitment process for RN, LPN, CNA, HHA, PT, OT, and MSW positions.