Debra Moss Email & Phone Number

Experienced Manager with a demonstrated history of working in the utilities industry. Skilled in Contact Centers, Management, Leadership, Strategic Planning, and Business Process Improvement.

Listed skills include Program Management, Process Improvement, Leadership, Project Management, and 6 others.

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  Manager

  Southern Company Gas

  Apr 2012 - Present

  Energy Assistance; Develop energy assistance funding strategies for the nation's largest natural-gas-onlydistribution company, with $500M in pre-tax revenue and 4,000+ employees. Direct a team ofseven employees responsible for identifying ways of educating customer about availablefederal and state energy-assistance-funded programs for heating and weatherizationaffecting up to 4.5M customers across seven states. Worked with lobbyists to securefunding to help low-income energy customers.** Partnered with not-for-profit agencies in seven states to inform at-risk customers ofavailable assistance programs and designed outreach activities to educate customers andincrease participation.** Effectively monitored company foundation grants to channel them to proper assistingagencies.** Skillfully developed and implemented a central clearinghouse to store intake data forreporting.** Productively administered programs that garnered $54M worth of energy assistancerevenues in 2012.** Employed a predictive dialer system that doubled intake over the previous year in thestate of New Jersey.

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  University Of Toledo

  Coursework Toward A Bachelor'S Degree