Debra Mueller Email & Phone Number

Gray Court, South Carolina, United States

Provide international technical support for in-house Voucher System where companies would deposit funds to use over the course of a year. Investigate user issues, work with IT to resolve. Liaison between sales, IT and accounting for non-standard customer voucher requests. Utilized ServiceNow ticketing system to track. Provide backup support for Salesforce Administrator. Worked with Accounting for additional customer support.

Gray Court, South Carolina, United States

Provide logistical support for onsite training courses where companies would bring SANS Internet Security Training to a company location. Ensured that training room, instructor, training materials, etc. all arrived on time and coordinated this with the local company representative. Used Salesforce.com to organize the training.

Parsippany, Nj

Worked remote on contract for Becton Dickinson as a Lotus Notes Administrator after moving to South Carolina from New Jersey.

Franklin Lakes, New Jersey

Provided 3rd level System Administration support for Lotus Notes/Domino mail system for Global Fortune 500 Corporation including standard and off-hour phone support to over 100 site administrators supporting over 15,000 users worldwide. Configure/support Enterprise level HUB/SMTP Domino mail servers. Involved in planning/managing the worldwide upgrade from Lotus Notes 4 to 5 and 5 to 6.

Franklin Lakes, Nj

Provided Help Desk support for 150 Consumer Products division Sales Force employees including hardware and software support for MS Office, cc:Mail, Lotus Notes, Windows OS, and IBM Laptop computers. Provided computer training to Sales Force personnel at Sales Meetings.

Franklin Lakes, Nj

Provided 2nd level Help Desk support for Becton Dickinson Corporate office location. Liaison between Business Units and IT functions.

Franklin Lakes, Nj

Provided first level Help Desk support for Consumer Products division, including MS Office, cc:Mail, Banyan Network, Windows OS, and IBM Laptop and desktop computers.

Franklin Lakes, Nj

Provided administrative support for 3 Directors of Becton Dickinson Corporate Marketing. Due to my interest and knowledge of MS Word, I created fill-able forms which caught the attention of other admin assistants which I then shared with them. Whenever they had questions, I would assist. That helped me build a rapport with both the IT department and Help Desk. When BD decided to rollout an email system (cc:Mail), they enlisted me as one of the first users to test out the functionality and report any issues/problems.

Rutherford, Nj

Becton Dickinson VACUTAINER Systems - Continued support of several Sales and Marketing managers. Utilized MS Office applications.

Rutherford, Nj

Provided administrative and purchasing support for 2 Purchasing Managers in Becton Dickinson VACUTAINER Systems. One of the first users of the new PC-based word processing (WordPefect then MS Word).

Paramus, Nj

Worked part-time as a Secretary assigned to Becton Dickinson VACUTAINER Systems while doing volunteer work.

Paramus, Nj

Worked part-time as a Secretary assigned to Becton Dickinson VACUTAINER Systems while doing volunteer work.

Norwood, Nj

Worked part-time while in High School on work study program and full time after graduation as secretary/receptionist to the President and Sales Manager of a small book company.