Debra Murphy Email & Phone Number

Rochester, New York, United States

• Provided strong leadership and guidance to team leaders, fostering a collaborative and high-performance work environment.• Monitored training effectiveness and made adjustments to optimize the onboarding process.• Testing system upgrades within Facets to ensure smooth implementation and minimal disruption to billing operations.• Actively participated in Kaizen projects focused on billing and cash balancing, contributing innovative ideas and solutions to improve processes and operational efficiency.

Rochester, New York, United States

• Provided mentorship, training, and performance evaluations to ensure team members consistently met operational targets.• Spearheaded the development and successful implementation of the organization's first electronic payment platform.• Assumed a pivotal role in supporting and educating colleagues on new software procedures and policies, particularly in the utilization of software like Facets. • Handled customer issues judiciously, employing a solutions-oriented approach to address concerns and inquiries.• Ensured cohesive communication with sales, enrollment, and legal departments to provide a seamless customer experience.

Rochester, New York, United States

• Development of detailed timelines and comprehensive project plans to guide the process of soliciting and analyzing reinsurance coverage.• Utilized data mining techniques to closely monitor and report specific diagnoses and potential high-cost claims.• Collaborated closely with case management and provider networks to facilitate effective contracting for transplant procedures.• Spearheaded initiatives to rectify discrepancies, resulting in annual savings of $1M through meticulous error elimination.• Evaluated reinsurance agreements to ensure compliance with industry regulations and organizational standards.

Rochester, New York, United States

• Expertly managed and initiated a wide range of funds transfers and banking transactions, ensuring accurate and timely movement of funds between accounts.• Prepared accurate and comprehensive journal entries, documenting financial transactions and ensuring the integrity of financial records.• Administered the reinsurance program, managing financial risks and optimizing recovery processes.• Utilized in-depth knowledge of claims processing to identify opportunities for optimizing claim recovery strategies.• Continuously identified opportunities to enhance cash management processes, streamline procedures, and improve efficiency.

Rochester, New York, United States

• Supervised accounts payable and payroll personnel, fostering a collaborative and efficient work environment.• Implemented data-driven strategies to enhance the overall effectiveness of the team and the quality of financial operations.• Successfully restructured the payroll process, resulting in a remarkable 26% reduction in charges without compromising accuracy• Spearheaded the creation and implementation of a comprehensive reinsurance program, mitigating financial risks and ensuring compliance with industry standards.• Proficiently worked with AMISYS software, leveraging its capabilities to streamline accounting operations, improve data accuracy, and enhance reporting.• Ensured compliance with relevant industry regulations, accounting standards, and legal requirements.