Debra O'Connell Email and Phone Number
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Energetic, enthusiastic professional services leader and learning strategist. Versatile team leader with extensive program and project management experience and a proven record in both client delivery excellence and professional services departmental transformation. Extensive experience designing customer education and enablement solutions that align with customer success, user adoption and internal enablement strategies. Skilled at cultivating collaborative relationships across all levels, including global cross-functional teams, in order to gain buy in and deliver on-time, on-target results. Seasoned manager with proven track record of leading high-performing teams in fast-paced, changing environments. Continually recognized for ability to develop employees’ professional growth, improve productivity and create a culture of innovation.Also a curious world traveler with a love of building the perfect itinerary for every travel style!Specialties:Enterprise SaaS Customer Implementation & Onboarding | Process Transformation | Leadership & Team Management | Project & Program Management | Software Learning Solution Design | Agile eLearning Content Design & Development | Customer & Employee Enablement Strategies | Cross-functional Collaboration & Team Building | Cultivating InnovationTechnical Skills:MS 365 | Google Suite | Smartsheet | Salesforce | Kronos (UKG) Workforce Management Solutions | Articulate | JIRA | Confluence | WordPress
Johnson Controls
View- Website:
- johnsoncontrols.com
- Employees:
- 66087
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Director, Openblue Customer And Partner EducationJohnson ControlsActon, Ma, Us
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Director, Openblue Customer & Partner EducationJohnson Controls Jan 2023 - PresentCork, Ireland, IeResponsible for leading a digital learning transformation that includes building a world-class Customer and Partner Education function with a strong customer-back viewpoint including certification pathways, digital badging, and credentialing.
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Director Of Professional Services - Solution ExcellenceKuebix, A Trimble Company Apr 2021 - Jan 2023Brentwood, Tn, Us• Responsible for championing a scalable, efficient and adaptable customer onboarding process that enabled our Enterprise, Midmarket and SMB SaaS customers to generate value from their Kuebix solutions (built on the Salesforce platform) as quickly as possible• Partnered with Executive, Sales and Services leadership to drive acceleration of Midmarket transactions, successfully reducing average time to revenue by 50%• Established and maintained matrix management ownership of a team of Project Managers, Solution Architects, Business Analysts and Integration Analysts responsible for a portfolio of $1M in Professional Services revenue and $2M in software subscription revenue• Managed a team of Project Manager and Solution Architect direct reports• Established and implemented Project Management Office (PMO) best practices and streamlined implementation processes by relying on industry best practices, tools and templates, as well as using metrics to drive capacity and resource planning so projects stayed within scope and budget -
Senior Project Manager - ServicesKuebix, A Trimble Company Jan 2019 - Apr 2021Brentwood, Tn, Us• Responsible for the successful implementation and onboarding of Enterprise SaaS customers• Designed, implemented and launched customer-facing Knowledgebase/Help site
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Director, Global Education DevelopmentKronos Incorporated Oct 2016 - Jan 2019Lowell, Ma, Us• Led a high-performing team of education professionals responsible for producing all learning content (eLearning & instructor led) to support a $30M+ global education business• Transformed global customer education strategy to support the launch of Kronos' new flagship SaaS product and to align tightly with customer success and internal enablement strategies• Change agent for driving deeper levels of collaboration among many cross-functional teams, breaking down silos to increase overall quality of content and efficiency of production• Consistently received high leadership, employee engagement and retention scores that exceeded company and Global IT averages• Trusted team player known for meeting tight deadlines in an agile environment while still fostering continued innovation and growth -
Senior Manager, Global Education DevelopmentKronos Incorporated Oct 2011 - Sep 2016Lowell, Ma, Us• Managed high-performing team of education professionals in eLearning and instructor-led content design and development• Cultivated a cross-functional culture of innovation and collaboration in order to continually improve release readiness processes and strategies• Continually adapted capacity and resource planning strategies to rapidly evolving priorities• Implemented efficient translation and localization methodologies in order to meet the needs of our global customer base
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Curriculum Architect Manager - CoreKronos Incorporated Sep 2008 - Sep 2011Lowell, Ma, Us• Managed and developed strong team of Instructional Designers and Content Developers focused on executing customer education strategy according to aggressive milestones• Drove customer education strategy for Kronos’ Workforce Central suite of products for cross-vertical enterprise and small business customers• Worked closely with engineering, product management, marketing and professional services teams to ensure that customer education solutions were effective, consumable, and provided significant value to our customers
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Instructional Designer/Curriculum ArchitectKronos Incorporated Jul 2002 - Aug 2008Lowell, Ma, Us• Designed, developed and delivered high-quality instructor-led and web-based training materials within established timeframe requirements for various Kronos products• Actively represented Kronos Educational Services on various cross-functional teams; established strong relationships with cross-functional members• Chaired two Educational Services Product Teams that identified educational solutions to support product releases for customers and internal audiences• Implemented efficiency measures that reduced the cost of producing the department’s most widely-distributed instructor-led course materials by 15%
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MemberComputer Education Management Association (Cedma) Jan 2009 - Jan 2019Us -
Instructional Design ConsultantCommonwealth Of Massachusetts 1999 - 2002Boston, Ma, UsDuring the rollout and implementation of various versions of PeopleSoft to Commonwealth users:• Managed a team of web-based training developers producing courseware• Designed and developed self-paced training materials for various PeopleSoft modules• Designed and delivered instructor-led courses for various PeopleSoft modules• Co-coordinated a training needs assessment for the Human Resources Division• Coordinated the selection and installation of a knowledge management software product• Developed an on-line help system using RoboHelp• Coached end-users on-site during post-implementation -
Trainer/Course Developer And Counseling Coach/CounselorCeridian Performance Partners (Formerly Work/Family Directions) 1994 - 1999• Developed training/rollout materials and trained end-users for the rollout of two new case management client/server applications• Delivered a wide variety of work-life content and counseling skills trainings• Served on a three-person leadership team supporting 15 counselors• Provided consulting to help customers meet work/family needs, furnishing information, counseling, and referrals on work-life issues across the human lifecycle• Coordinated training and orientation schedules for newly hired counselors• Developed procedure manuals for newly formed teams• Acted as an account liaison between the counseling team and account management for one of Ceridian’s largest clients
Debra O'Connell Skills
Debra O'Connell Education Details
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Tufts UniversityApplied Child Development -
Umass BostonEducation
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Tufts UniversitySumma Cum Laude
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UnswStudy Abroad
Frequently Asked Questions about Debra O'Connell
What company does Debra O'Connell work for?
Debra O'Connell works for Johnson Controls
What is Debra O'Connell's role at the current company?
Debra O'Connell's current role is Director, OpenBlue Customer and Partner Education.
What is Debra O'Connell's email address?
Debra O'Connell's email address is de****@****ast.net
What is Debra O'Connell's direct phone number?
Debra O'Connell's direct phone number is (978) 250*****
What schools did Debra O'Connell attend?
Debra O'Connell attended Tufts University, Umass Boston, Tufts University, Unsw.
What skills is Debra O'Connell known for?
Debra O'Connell has skills like Curriculum Design, Instructional Design, E Learning, Learning Management Systems, Instructor Led Training, Leadership, Team Leadership, Hands On Training, Training, Program Management, Crm, Consulting.
Who are Debra O'Connell's colleagues?
Debra O'Connell's colleagues are Janelle K., Alex Pochtarev, Strahinja Milanovic, Nadeem Baig, Jonathan Hurtado M, Adriana Vela, Jim Harlan.
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