- Manage and operate all office and administration aspects of SunCity Air Conditioning to ensure business efficiency - Answering incoming customer queries and complaints, and client enquiries in a friendly and professional manner- Manage day to day co-ordination of eight technicians and one Branch Manager - Maintain an excellent understanding of all procedures and policies and updating same as required - Co-ordinate customers’ service requirements with other appropriate staff as necessary to ensure efficient customer service - Hold responsibility for scheduling appointments, organising travel arrangements, and maintaining executive diaries - Support the Branch Manager and Director through transcribing, formatting, inputting, editing and retrieving, text or data - Designed, introduced and implemented new administration policies resulting in more efficient and time saving processes - Developed great working relationships with colleagues, management, suppliers, stakeholders and clients- Liaise with external agencies, organisations and companies including Real Estates and Body Corporate Managers - Manage all Periodic Maintenance Contracts - Prepare quarterly reports for clients’ Corporate contracts, including progress updates, completed work status, issues affecting Body Corporates and quotations - Communicate with external management companies of Body Corporates, Warranty Contract Companies and Subcontractors. Duties include scheduling, report preparation, financial dealings and maintenance scheduling - Organise and dispatch technicians and service staff · Prepare customer quotations on behalf of the Branch Manager

- Manage and operate all office and administration aspects of the business to ensure efficiency - Supervision of all administration staff of five employees - Maintain an excellent understanding of all procedures and policies to effectively supervise dealings of admin staff for customer telephone calls and provide quality information and advice as well as redirecting calls as required - Co-ordinate customers’ service requirements with other appropriate staff as necessary to ensure efficient customer service - Manage invoice preparation and accuracy, invoice reconciliation and debt collecting - Support four Project Managers through transcribing, formatting, inputting, editing and retrieving, text or data - Designed, introduced and implemented new administration policies resulting in more efficient and time saving processes - Organise and dispatch technicians and service staff - Prepare customer quotations on behalf of technicians and project management - Manage end-of-month and end-of-quarter reporting for Profit and Loss, and Taxation purposes.

- Manage and operate all office and administration aspects of Total Cooling Services to ensure business efficiency - Act as the First Point of Contact when answering incoming customer queries and complaints, and supplier enquiries in a friendly and professional manner - Maintain an excellent understanding of all procedures and policies to effectively answer customer telephone calls and provide quality information and advice as well as redirecting calls as required- Co-ordinate customers’ service requirements with other appropriate staff as necessary to ensure efficient customer service- Manage invoice preparation and accuracy, invoice reconciliation and debt collecting- Hold responsibility as the Executive Assistant to the Director by scheduling appointments, organising travel arrangements, and maintaining executive diaries- Support the Director through transcribing, formatting, inputting, editing and retrieving, text or data- Designed, introduced and implemented new administration policies resulting in more efficient and time saving processes- Chair weekly management meetings to discuss any customer complaints and implemented processes to ensure the issue is not repeated- Liaise with external agencies, organisations and companies including Real Estates and Body Corporate Managers- Manage all Body Corporate contracts- Prepare quarterly reports for Body Corporate contracts, including progress updates, completed work status, issues affecting Body Corporates, quotations and invoice status including accounts receivable- Communicate with external management companies of Body Corporates, Warranty Contract Companies and Subcontractors. Duties include scheduling, report preparation, financial dealings and maintenance scheduling- Organise and dispatch technicians and service staff- Prepare customer quotations on behalf of the technicians’- Manage end-of-month and end-of-quarter reporting for Profit and Loss, and Taxation purposes.

- Held responsibility for providing timely and accurate finance administration in an Aged Care facility - Demonstrated ability to work as a proactively contributing team member - Completed daily tasks including data entry, reconciling, invoicing, and processing online payments - Acted as the First Point of Contact when answering incoming customer queries and complaints, and vendor enquiries in a friendly and professional manner

- Provided administration and PA support in a wide range of tasks including data entry, processing orders, invoicing and other daily office duties - Answered incoming phone calls and performed as First Point of Contact to answer queries, take messages and redirect calls as appropriate - Developed timely and accurate administration procedures as an effective office all-rounder - Maintained effective administrative procedures to effectively manage my time ensuring the control of a busy workload - Committed to providing the highest levels of customer service with the purpose of maintaining customer loyalty and returning clientele - Maintained an excellent understanding of the company and its products, promotions, policies and procedures to effectively answer client queries - Presented myself as an approachable and friendly staff member to both co-workers, management and customers

- Manage and operate all office and administration aspects of Total Cooling Services to ensure business efficiency - Act as the First Point of Contact when answering incoming customer queries and complaints, and supplier enquiries in a friendly and professional manner - Maintain an excellent understanding of all procedures and policies to effectively answer customer telephone calls and provide quality information and advice as well as redirecting calls as required- Co-ordinate customers’ service requirements with other appropriate staff as necessary to ensure efficient customer service- Manage invoice preparation and accuracy, invoice reconciliation and debt collecting- Hold responsibility as the Executive Assistant to the Director by scheduling appointments, organising travel arrangements, and maintaining executive diaries- Support the Director through transcribing, formatting, inputting, editing and retrieving, text or data- Designed, introduced and implemented new administration policies resulting in more efficient and time saving processes- Chair weekly management meetings to discuss any customer complaints and implemented processes to ensure the issue is not repeated- Liaise with external agencies, organisations and companies including Real Estates and Body Corporate Managers- Manage all Body Corporate contracts- Prepare quarterly reports for Body Corporate contracts, including progress updates, completed work status, issues affecting Body Corporates, quotations and invoice status including accounts receivable- Communicate with external management companies of Body Corporates, Warranty Contract Companies and Subcontractors. Duties include scheduling, report preparation, financial dealings and maintenance scheduling- Organise and dispatch technicians and service staff- Prepare customer quotations on behalf of the technicians’- Manage end-of-month and end-of-quarter reporting for Profit and Loss, and Taxation purposes.