Debra Pottinger Email & Phone Number

Bloor Street

• Manages all restaurant front of house operations limited but not restricted to
• Creating weekly schedules
• Recruiting, hiring and training
• Reporting and reviewing
• Inventory Management
• Restructuring, planning and forecasting

University Avenue

Managing all Direct Restaurant Operations limited but not restricted to - Hiring and Recruitment - Ordering produce and Dry good products- Resolving guest issues - Meeting financial and labour objectives- Controlling purchases and inventory- Completes employee reviews- Managing training and development- Creating weekly schedules

Eglinton Avenue

• Evening Café Manager overseeing the smooth running of schedule shifts including but not limited to:
• Cash reporting and balancing
• Records management
• Monitoring staff and ensuring that work is being performed to food s being served and displayed to Cafe standards

Shops At Don Mills

• Ensures each scheduled shift is run smoothly and efficiently according to restaurant standards including but nit limited to:
• Overseeing all associates on the shift
• Act as the sole point of contact for resolution for both customer and employee concerns
• Records management
• Cash counting, balancing and end of day and opening and closing restaurants procedures

Kingston, Jamaica

• Incoming Contact Centre Agent servicing all Caribbean territories
• Answered on average 150 calls a day
• Trouble shooting, problem solving, accessing records, escalating and following up when necessary
• Up-selling and payment processing

Business/Commerce, General

Certificate Course in Introduction to Business

Postgraduate Degree, Hotel, Motel, And Restaurant Management

Postgraduate Degree, Meeting And Event Planning

Diploma Of Education, Music Teacher Education