Responsible for growing the Elemental footprint across the North of England & Scotland. Elemental, a health tech innovation company based in Derry, is helping hundreds of organisations throughout the UK and Ireland to enhance the uptake and impact of their social prescribing programmes via its award-winning portfolio of digital health and social prescribing products and consultancy services.As the leading digital social prescribing software provider in the UK, Elemental is bridging the gap between health, housing and communities with a range of digital solutions designed to support the strategy and practice of self care and independence.

Edenbridge Healthcare are specialists in the design, development and deployment of business intelligence and analytics solutions within the Primary Care market, empowering organisations to understand service utilisation, drive product and assist system level change.I am responsible for leading on the engagement strategy and ongoing relationship management of our customers across the North East of England, North Yorkshire and Humber. Supporting GP Practices, Primary Care Networks, CCGs and Federations in the implementation and use of our product suites. Building networks and forums to ensure the customer base gets the most out of the product and recognise and exploit its capabilities. Running demonstrations to existing and potential customers focusing on the current functionality as well as promoting any upcoming future functionality of the product. Feeding into the development roadmap of the business to match the future needs of the NHS and our customers.

work with our established customers in an account management type role. This entails representing the customers’ voice within our business and also representing the Emis Health brand to our customer. Being our Customers’ first point of contact, a consistency and able to bring in additional expertise as required. Managing customers’ expectations. Hold strategic level discussions with our customers. Build & maintain strong internal & external relationships. Point of escalation. Assist in customer education of internal processes. A trusted partner to support our customers’ strategic plans. Identify and jointly manage risk areas and bring market intelligence to the business. Influence customer retention by building strong relationships. Promote collaborative working between EMIS and our customers. Influence the customer with benefits realisation and optimisation reviews. Manage upgrades, patch releases, new functionality & enhancements with our customers. Influence business strategy both internally as well as externally.

Work with key accounts and complex customer accounts on high level Programme Management for contracted EMIS products and servicesPlan and coordinate rollout programmes to synchronise with customer rollout plans and new service deployment plansLiaise with customers over new deployment requestsGather requirements for bespoke data transfersAct as first point of contact for Programme deliveryWork with EMIS internal departments to make sure that project tasks and administration are completed and managed effectivelyAdvise customers on Information Governance issues when appropriateSupervising work execution, providing resolution for problems and maintaining programme and reporting schedulesAccounting for project/programme cost, time and budgetManagement of escalated highlight reports and mitigating programme risksWork with the customer to ensure that the system is configured to meet their complex requirementsLiaise with key customers over organisation hierarchy and high level system configuration to ensure EMIS meets requirementsLiaise with key customers over complex sharing agreements and any related queriesCoordinate First of Type and User Acceptance Testing for new functionality Work with Internal Departments to manage customer expectations with regards to new products and services under developmentIdentify any new product or development opportunities

Project initiation:Meet with key stakeholders within customer organisation to gather and accurately record project requirements. Advise customers on feasibility of project objectives and discuss options for project implementation.Engage with end users to refine project requirements in line with required workflows and end user processes.Represent EMIS at key stakeholder meetings and other project meetings. Maintain up to date knowledge of software, company strategy and processes and procedures.Complete EMIS project documentationProvide local system management servicesOngoing project management:Act as the key liaison point between the customer and EMISProactively gather user feedback and package this appropriately for other EMIS departments to improve their service offerings.Liaise closely with EMIS departments such as Development and Implementation to improve software and business processes.Troubleshoot issues with the customer and maintain ownership to ensure effective resolution. Champion customer requirements to EMIS internal departments.Configure system to local requirementsTraining & Development:Train end users on EMIS Web and other EMIS software.Provide input to the iterative development cycle of EMIS Web and other EMIS software.Act as a resource for furthering product knowledge within EMIS (e.g. Learning & Development programmes, webcasts)Promotion of EMIS products and services at exhibtions and conferences

Ensure that sales and business targets are achievedEnsure the promotion, management and delivery of products and servicesIdentify and maximise business opportunitiesDrive the direction and development of products and services to protect and develop businessEnsure the quality and standard of EMIS products and servicesManage and support customers and key accountsSupport the regional team in achieving sales and business targetsEnsure the continued success and profitability of EMIS

To assist the Regional Operations Director and the Deputy Regional Operations Director with specific management activitiesResponsible with the Deputy Regional Operations Director for the induction and probationary period for new startersRunning Protected Learning DaysLeading Operations Manager Development DaysCarrying out Operations Manager AssessmentsReviewing and updating Operations Manager Personal Development PlansMonitoring the quality of training and customer service provided by Operations ManagersProviding an additional point of contact for Operations Managers issues and queriesResponsible for the organisation and management of Local User Groups, Open Days and other avenues of communication with Primary Care OrganisationsComplaint ManagementMonitor and manage the quality and standards of services offered by the teamProactively seek feedback from the user base to ensure the relevance, quality and standards of services and products availableRecord, compile and review information on the structure, developments, strategies, projects and contacts within Primary Care and secondary care as appropriate, for input into local strategies and for national trend analysis.Responsible for the promotion, management and delivery of products and services to our customer base