I serve as the bridge between Technology, Operations, and Product Owners to analyze and evaluate business processes, translate them into user stories and ultimately into new strategic solutions by:• Influencing and leading change within the project team and across multiple departments • Day to day program and project management • Building cross functional teams and cross department relationships• Driving creation of acceptance criteria and the team’s definition of done • Coaching program members • Assisting in removing impediments to help ensure team success

• Manage the design, implementation and continuous optimization of technology system and tools for the HR Talent Strategy groups• Lead projects from requirements definition through deployment, identifying schedules, scopes, and project implementation plans• Define project requirements by identifying project milestones, phases and elements; forming project team; • External vendor management • Testing and upon implementation of new functionality• Manage the relationship between the business and HR Technology team including• Manage stakeholder engagement• Coordination of internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments• Document the requirements of the project from both the functional and technical perspectives• Lead training efforts as required for implementation • Track and document issues throughout the lifecycle of the project

• Provide application support to LMS Administrators• Manage the Performance Management and Relocation Operations administrators• Participated on the Global LMS Integration Team• Participated on the Global LMS Infrastructure Training Team• Managed LMS end-user functionality issues• Facilitated weekly issues meeting• Assisted business units with system configurations• Prepared quarterly “issue analysis” presentation• Served as liaison between LMS Administrators and vendor for escalation of issues• Analyzed the benefit demographic error report and provide feedback to the vendor

•Supervised employees responsible for processing transportation benefit claims and flexible spending account claims and premium payments to HMO’s•Supervised employees responsible for administering the Tuition Assistance program•Participated on the implementation team established to integrate new health insurance vendors.•Participated on the team established to facilitate the upgrade to the Benesoft system and partnered in leading the effort to design and document the testing plan •Prepared the Sarbanes Oxley documents for the Benefits Operations Department.•Participated on the team established to expedite the corporate-wide open enrollment process•Ensured that all operational processes were done in accordance with HIPPA and all other departmental controls and guidelines•Led project to assess and redesign the current transit benefit processing•Staff training and development, and performance evaluations•Participated on the transition team which facilitated the outsourcing benefit operations