Debra Roche Email & Phone Number

Birmingham, GB

Cannock, England, United Kingdom

• Recruit and support volunteers to extend the reach of NCT’s Baby First Aid courses
• Oversee NCT’s 48 geographically dispersed sling libraries
• Designing and maintaining monthly and quarterly reporting dashboards to monitor and evaluate key fundraising products and high-risk areas
• Train, coordinate and support volunteers to submit successful grant applications and funding proposals
• Development of new fundraising products
• Adding events to NCT’s website and social media channels

• Designed and delivered training sessions to help branches recruit volunteers and increase fundraising
• Implemented a system to ensure better communication and collaboration between branches, and other areas of NCT
• Liaison with other NCT Regional Coordinators to ensure sharing of ideas and best practice
• Point of contact between NCT Head Office and volunteer branches, working with other regional coordinators throughout the UK
• Helping and supporting volunteers throughout the West Midlands
• Running West Midlands volunteers Facebook page to inform, motivate and engage volunteers

• Dealing with conference & reservation enquiries via telephone and email
• Making reservations following an agreed rate strategy
• Managing any reservation complaints via email or phone
• Ensuring that monthly forecasted revenue targets are met
• Inputting daily revenue into spreadsheet and ensuring that everything balances
• Daily and weekly cash banking

Birmingham, England, United Kingdom

• Managing sales ledger to ensure debtor days were kept to a minimum
• Checking conference bills were accurate to ensure they were accurate before sending to client
• Building relationships with regular companies & agents who booked with the hotel
• Inputting revenue information from previous days business into spreadsheet and ensuring that everything balanced
• Counting and banking cash

• Assistant Revenue Manager for 4 Ramada Encore Hotels (NEC, Haydock, Barnsley & Crewe)
• Setting relevant selling strategies for each hotel & updating all channels & websites with rates
• Overseeing running of reservations and conference office, and ensuring all staff are working to company standards and working towards forecasted revenue
• Recruitment of staff for reservations and conference office
• Managing all group bookings for all 4 hotels
• Production of monthly reports