Debra Sheldon Email & Phone Number

Richmond, Va, Us

Fort Myers, Florida, Us

• As part of the newly formed Enterprise Data Analytics organization, established processes and relationships with customers who need AWS Cloud delivered data-driven solutions.• Mentored and coached user segments and sponsors to achieve adaptive prioritization and delivering minimum, releasable informatics products, include Power BI visualizations.• Assessed customer feedback to drive adaptive enhancement on the digital product roadmap.• Utilized multiple Design Thinking and Agile practices to decompose large business ideas into actionable pieces for programmers, data scientists, analysts and visualization developers.

Reston, Va, Us

• Delivered on-going team and enterprise staffing requirements that would enable the end-to-end process for Data Curation to support the program strategy.• Used Key Process Indicators (KPIs) to grow solid Plan-Do-Check-Act activities that allowed the program to continuously improve business process effectiveness.• Established regular cadence for radiating out current state and trends of organization performance against target goals established by executive leadership.• Negotiated and integrated business needs of multiple programs (clinical, research. business operations) into a master road map that communicated change plan and actions.

Gb

• Decomposed high level wants for Partner Admissions and Development software including over 100+ Workday data elements, bringing all PwC (US) employees into the Partner Development, Learning & Development process. • Responsible for project financials and creating funding requests which enabled projects to continually add features and value, with incremental, frequent deployments to production. • Utilized Design Thinking to create the firm’s s financial modeling and benefits tool that provided a strategy-driven vibrant customer experience using interactive visualizations.• Coached and created content for Community of Practice that helped members use new tools (ie; empathy maps, story mapping, kaizen, user stories, personas, games) which reinforced adoption.

Armonk, New York, Ny, Us

• Business validation expert for IBM Kenexa Talent Acquisition focusing on people-manager process flow, allowing for a seamless transition from the legacy to an AI-powered HR solution.• Provided change management solutioning that radically re-aligned and reallocated people resources and job roles for the business unit.• Managed CIO Agile content in Saba Cloud Learning Management which registered and measured employee engagement at the global level for a 400,000+ enterprise.• Employed lean tools such as 5-Why, value-stream mapping, and statistical analysis to guide improvements in Champion program registration system, increasing customer satisfaction by 200%. • Assessed and determined certification for Lean Six Sigma Green Belt candidates to ensure the company had high-quality Green Belts for external client contract and projects.

Armonk, New York, Ny, Us

• Created financial business case visualizations that made heavy use of staffing costs and utilization of all US based headcount that helped executives make strategic and short term staffing decisions. • Utilized methods such as Kanban, Kaizen and Solution Prioritizer to design, develop and deploy solutions in short sprints to decrease time to get ROI.• Worked with business process owners to reduce the cost and bottlenecks of Application Systems Controls and Accountability and Sarbanes-Oxley (SOX) controls while maintaining an audit-ready, low risk posture.• Used interviews, value stream mapping, and data analytics to develop the product backlog for compliance and standards features, netting reduction in re-work and failure points by 75%.• As project manager for DMAIC and Rapid process improvement projects, created and executed deployment plans including task-level education that delivered $2.5M hard benefits in 2014.

Armonk, New York, Ny, Us

• Negotiated and managing staffing budget and actuals for the global user acceptance group which supported over 300 subject matter expert testers.• Employed continuous process improvement, enhancing internal customer satisfaction and, in one case, reducing test plan reviews and approvals by 25%. • Developed, deployed and tracked learning and development for use-case transformation within a global sales and distribution business unit.• Interceded in critical Business Validation (UAT) situations, raising the target-met phase exit rate from 70% to 95%.

Armonk, New York, Ny, Us

• Created and supported data collection systems to monitor quality trends for applications in development which lead to better visibility of production readiness for the software.• Responsible for validation and evidence curation of business controls processes which provided data for invoice and tax feeds into the corporate general ledger. • Documented regulatory requirements for audit functionality between the service and metering components. • Created business cases and negotiated defect resolution with various functional areas designed to prevent defects from being released to production, lowering support costs.

Masters, Business Administration

Ba, Radio, Television, Film