Debra Sofio Email & Phone Number

New York, Ny, Us

Brooklyn, New York

Provide care coordination to a caseload of over 55 severely mentally ill adults with multiple medical co-morbidities and/or co-occurring substance abuse disorders. Advocate for and support the client, engage with community agencies/health care providers and others on client's behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/ or hospitalizations. Provide clinical support to both clients and team members by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions, resources to maintain focus on outcomes and best practices. Provide telephonic as well as face-to-face outreach, engagement and service planning in the field. Operate as a linkage to community services including medical, behavioral, residential, entitlement and any other needed services per interdisciplinary care plan. ● Conduct initial and ongoing assessments of over 55 assigned clients to document strengths, needs, goals and resources.● Maintain effective communications with clients, primary care physicians, substance abuse and mental healthcare providers, family, collateral resources and other agency staff on behalf of clients.● Retain documents, records, statistics, and other related reports in an organized, timely and accurate manner as per policy and procedure.● Work as part of a care coordination team; attend and participate in team meetings to provide input/feedback, update plans and goals, and review outcomes to further program goals.● Possess a comprehensive understanding of HIV/AIDS and other chronic medical conditions and their impact on homelessness, substance use, mental illness and psycho-social functioning.

Greater New York City Area

Coordinate minimally-invasive, results-oriented, medical-grade treatments for all skin colors under the guidance of licensed physicians in the peaceful atmosphere of a spa. Promote personalized aesthetic and wellness medicine in an inclusive environment. Help customers maintain youthfulness and well-being while balancing the effects of time. Assist management with integrating personalized aesthetic and wellness medicine in an inclusive environment. Provide optimal customer service to patients.● Schedule appointments for patients.● Provide patients with appropriate skin care regimens obtained through my own training and knowledge of several different medical grade skin care lines.● Process consent and privacy policy documentation.● Ensure company compliance and dedication to patients.

Staten Island, Ny

Provided values-based intake and screening, risk assessment, and referral services to clients, implementing “no wrong door” policy at all times. Delivered outreach services daily while promoting Maximus’s service agreement and programs. Empowered job seekers within the community with job search support, training, and resume writing. Conducted initial assessments to determine individuals’ program eligibility. Focused on service planning, options counseling and resource allocation. ● Developed working relationships with participants of Back2Work program and monitored engagement and progress to meet and achieve program goals and maintain program services and eligibility.● Managed and distributed information, answered phones, and maintained files.● Assisted participants to acquire services that facilitated program goals. (e.g., educational and/or vocational training, transportation and other related needs)● Maintained accurate and timely case notes on 150 active participants by tracking contact and documenting activities● Shared information about outreach and engagement efforts with project staff and informed project staff of any barriers preventing the customer from engaging with the provider.● Provided invaluable support to clients of varying ages and cultural backgrounds to help them meet diverse care, vocational and personal enrichment needs.

Farmingdale, Ny

Served as a brand ambassador for Hart Agency promoting and educating the public on new products. Liased with main distributors on a daily basis. Cultivated a bond of trust and expertise with all clients in order to build long-term relationships. ● Handled on and off-premise marketing and special events.● Worked independently to provide background information on products offered for sample.● Multi-tasked while meeting deadlines under pressure in a time-sensitive, fast-paced environment.● Possessed a passion for sampling, brand and product launches.● Developed and nurtured client relationships through community involvement and networking mixers.

Deer Park, Ny

Offered a refreshing new approach in non-invasive medical treatments for men and women seeking cosmetic enhancements and healthier skin. Promoted and sold exclusive medical grade skin care and a variety of vitamins and supplements to clients. Maintained schedule for Aestheticians, providers and doctors.● Handled opening and closing of the store.● Created and distributed all marketing materials for the company brochures, website and commercial clients. ● Scheduled and confirmed appointments, greeted clients, and answered phones.● Processed consent and privacy policy forms for clients to ensure company compliance and dedication to clients.● Osha guidelines Certified for Medical Assistant

Jericho, Ny

Provided administrative support to the management team. Supported management by performing all administrative and clerical duties. Maintained daily calendars, meeting agendas, conference calls and secured meeting locations for upper management. ● Attended meetings with a national network of buyers and sellers.● Prepared reports summarizing daily transactions and earnings for individual customer accounts.● Designed, created and posted new listings online for purchasers or sellers.

West Islip, Ny

Educated customers on different services and products available to meet their desired results while creating and capitalizing on crossselling opportunities within the company. Administered tour of the facility to new customers and demonstrated proper use of equipment. Implemented training program for new hires. Handled inventory management of retail products and services.· Organized and provided employees with weekly schedule.· Created commission scale based on profit margins.· Responsible for following all Health Doctrine protocol for Salon.· Ensured equipment is properly sanitized, cleaned and well maintained.

Bachelor Of Arts (B.A.), Psychology

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities