Design network recording solutions for multiple complex network elements and services.[NETWORK/PLATFORM DESIGN]• Ensured accurate customer billing by designing the network recording solution for AT&T business VoIP services.• Delivered a cost-efficient platform design for collection of network call recording data, utilizing spare capacity on an existing platform.• Eliminated erroneous test results while enhancing detection of actual issues by designing and implementing a platform configuration parameter audit process.[QUALITY TESTING]• Resolved issues through root-cause analysis, solution determination, testing and implementation.• Ensured successful and prompt completion of testing for multiple platform/service upgrades by formulating sequencing plans utilizing multiple test environments. • Negotiated appropriate delivery of platform features and fixes by working closely with vendors[TECHNICAL SUPPORT]• Enabled timely production implementation of platform updates through collaborative planning with Network Operations and test teams.• Strengthened platform upgrade implementation by reviewing and enhancing technical execution documentation and procedures • Improved platform reliability by coaching engineers on platform performance data analysis

Strategic Network Planning for complex networks and services. [PRODUCT DEVELOPMENT]• Delivered critical business solutions for multifaceted technical projects with ownership for scope, requirements, testing, implementation, and budget. • Evaluated new and emerging technologies for use in future network architectures.• Conducted economic studies for assessment of capacity impacts and development plans.• Translated business requirements into technical requirements.[PROJECT MANAGEMENT]• Directed all project activities including scope and requirements definition, budgeting, team development, solution design and testing, network implementation and validation, and project closeout. • Coordinated network and software application design and development teams’ activities.[STRATEGIC PLANNING]• Produced millions in yearly cost savings and increased customer satisfaction by leading a cross departmental team to design, test and deliver the Domestic SIP Interconnect solution.• Provided analysis, solution recommendations, and implementation strategies for network infrastructure.• Delivered the first AT&T IP based carrier interconnection service

System engineer designing solutions for the Sonus Policy Server, and Media and Signaling Gateway. [NETWORK/PLATFORM DESIGN]• Improved network quality and technical designs through analysis of test results and production issues.• Maintained a reliable network platform, by performing hardware and software release management.• Supported successful platform upgrade by enhancing technical execution documentation and procedures.• Ensured network element configuration accuracy by authoring detailed platform design documentation.

Coached and managed a 23-member engineering team in designing the Bellsouth VoIP platform and service.[PROJECT MANAGEMENT]• Delivered the Bellsouth VoIP platform, by managing engineering, design, testing, and documentation. • Responsible for staffing, performance evaluations, and salary administration.

Managed the Core Network Evaluation & Commercialization team of 28 members. Managed technical evaluations for the Lucent VoIP platform, Nortel, Siemens, and Lucent Class 5 switches, Digital Loop Carrier Systems, E911 systems, and DSL CPE devices. Managed BellSouth Technology Assessment Center commercial services including contract management, customer requirements refinement, oversight of test configuration, setup, execution and documentation.

Managed the AIN Tier III Field Support and Network Integration test team of 23 members. Team performed 7x24 field support for critical AIN services in the BellSouth region as well as Integration testing for new/enhanced AIN platforms and services.

Performed technical evaluation and approval of broadband technology platforms supporting Asynchronous Transfer Mode(ATM) and Frame Relay. This included test scheduling, test plan development, test execution, and test result documentation.

Provided Tier III technical support for AIN services, and platforms. This included root cause analysis, problem simulation, formulation of action plans and implementation of resolution.

Provided staff support for the Director of the Alabama Centers district including Alabama Switching Control Centers and Alabama Special Service Centers.

Provided 7x24 field technical support for Lucent 5ESS Switching Systems.