Debra Stefanski Email & Phone Number

Neenah, Wisconsin

• Reporting to the Vice President of Managed Services, and a leader in the Managed Services Department. Responsible for managing Trip Permits Department that provides regulatory services for over 8,000 companies across.
• Successfully developed, managed and implemented a 24/7 service structure including an on-call program which increased revenue over 15% annually.
• Achieved the highest client satisfaction survey results among of all product and service lines within the organization – Client Loyalty Index – five-year average – 61.8%
• Successfully created, managed and implemented a remote office program which assisted with work force and office space shortages as well as provided a solution for staffing coverage outside of normal business hours.
• Defined and implemented the Trip Permit Management System including an external on-line site which enabled a five-year customer growth from 4,686 clients in 2010 to 11,527 in 2014.
• Managed continuous department revenue growth of 30% annual over past five years while maintaining or exceeding margin objectives, growing from $1,961,192 in 2010 to $5,655,937 in 2014.

Neenah, Wisconsin

• Reporting to the Client Service Supervisor. Responsible for leading the Vehicle Compliance Services area consisting of six work groups with over 60 associates.
• Promoted to Client Service Supervisor within 18 months of accepting duties as the team lead.
• Managed and provided direction to the Vehicle Compliance Services group which grew from 200 accounts to 1,000 accounts during tenure.

Neenah, Wisconsin

Responsible for managing all office operations, included billings, rental and lease contracts as well as state tax returns and vehicle licensing.

Neenah, WI

• The Trip Permit Department helps clients/customers determine what types of permits required (on a temporary basis) for fuel, registration, oversize or overweight loads.
• Initially provided data entry support to the client delivery team, advancing to Client Service Specialist with a personal account base of 200 accounts.