It Computer Tech - Operations Division
CurrentCognizant Technology Solutions at Cengage Learning, Mason Ohio November 9th, 2015 to present. Cengage Learning – Mason, Ohio APRIL 2002 – November 2015 (now contractor) Providing the highest level of support for internal and external clients in a AS400 environment. Cengage Learning gives the best in new technology for it’s clients. The various applications used to insure the user has quality information every day are as follows; Ebusiness, Ecommerce and Web Hosting products. These applications supply the user with updated tools that aid in daily processing of company business. IT-Operators are responsible for assuring that all products are available and production goal are met each day. Operators also assume the position of after hour help desk or Solution Center Support for all Clients associated with Cengage all over the US and Overseas.