The Flight Center at Lemon Lake County Park - Crown Point, IN ​​​7/2010 - PresentDirector of Business Development - 4 Years Experience• Pioneered the design and development of Lemon Lake Flight Center through strategic and tactical business planning with responsibilities of quality-driven on-site customer service, internet, social and local media platforms, sports promotions, event scheduling and fundraising campaigns resulting in an increase in park revenues and growth in the sport… Show more The Flight Center at Lemon Lake County Park - Crown Point, IN ​​​7/2010 - PresentDirector of Business Development - 4 Years Experience• Pioneered the design and development of Lemon Lake Flight Center through strategic and tactical business planning with responsibilities of quality-driven on-site customer service, internet, social and local media platforms, sports promotions, event scheduling and fundraising campaigns resulting in an increase in park revenues and growth in the sport of disc golf.• Managed large-scale Major and small scale XC, C and B-Tier events planning from inception to completion. Responsible for all negotiations, player and professional organization relations, staffing, logistics, budget mgt and priorities, presentations and communications, advertising promos, product positioning, new events and sports models.• Recruited volunteers and developed local and non-local corporate relationships to secure sponsorships. Generated extensive media coverage using effective educational, promotional and public relations strategies. Maintained the business e-commerce online store, online and in store inventories while initiating successful online marketing campaigns and publications to generate revenue in merchandise sales to finance event programs.• Responsible for all accounting, financials and end-to-end reporting.Key Achievements:• Successfully co-directed the 2013 Professional Disc Golf World Championship.• Co-directed 12 B and C-Tier disc golf tournaments 2010-2014.Awards:• Awarded Event of the Year for the 2013 PDGA Professional Disc Golf World Championships by South Shore Visitor's Authority.• Awarded A-Tier status for the 2014 PDGA HOMIE Fall Celebration October 11-12, 2014 by the PDGA.• Spearheading first state museum for disc golf working with the PDGA to be dedicated in late Fall 2014.• Spearheading first development center for disc golf with the PDGA to encompass sports education and leadership throughout the organization. Show less

• Lead analyst responsible for all front door management of CTI Infrastructure demand.• Directed various activities associated with the development, implementation, configuration, deployment, test and/or support of Genesys CTI including Configuration Layer, Management Layer, Configuration DB, Media Layer, Services Layer, Supervisor Desktop, Genesys Universal Routing, IVR and Reporting.• Acting primary Tier III on-call 24/7 technical support for Genesys Computer Telephony framework… Show more • Lead analyst responsible for all front door management of CTI Infrastructure demand.• Directed various activities associated with the development, implementation, configuration, deployment, test and/or support of Genesys CTI including Configuration Layer, Management Layer, Configuration DB, Media Layer, Services Layer, Supervisor Desktop, Genesys Universal Routing, IVR and Reporting.• Acting primary Tier III on-call 24/7 technical support for Genesys Computer Telephony framework, workforce management and email applications.Key Achievements:• Achieved $1.5M in optimization savings in 2006 and $165,000 in 2007 in project retirements and license reallocations. Increased front door productivity by 50% through designing, developing and deploying a unique project-consolidation view tool, which has included project tracking, resource assignments, estimates, capacity planning and reporting capabilities.• Provided application development/support in building new enhancements for call center desktop/system software.• Created and updated all CCT design documentation, provided technical troubleshooting and problem solving to resolve system defects/outages.• Led 22 employees responsible for over 500 applications in the Prism/ExpressOne process, resource management, project estimating, team building, budget management, developing project scope, customer and cross-team relations, cost avoidance, and continuous design improvements. Show less

Tier 1, II and III Operations Analyst and IT Service Center/Helpdesk Support Specialist of the Genesys Product Suite and Custom Zurich Applications for all Call Center Desktops, Severs, IVRs and Switches for two locations servicing 400+ service representatives and 1.2M customers nationwide.

MFG OPR and Helpdesk Customer Service Support Specialist within and in support of multiple high volume cellular manufacturing facilities. Performed Front Door MGT, Application Suite Integrations with extended technical support and troubleshooting. Gained extensive experience in MGT, leadership, instructional training in the areas of troubleshooting and problems solving techniques, technical writing, M&P writing and delivery, disaster recovery, ISO, Project Management, Photography and MS… Show more MFG OPR and Helpdesk Customer Service Support Specialist within and in support of multiple high volume cellular manufacturing facilities. Performed Front Door MGT, Application Suite Integrations with extended technical support and troubleshooting. Gained extensive experience in MGT, leadership, instructional training in the areas of troubleshooting and problems solving techniques, technical writing, M&P writing and delivery, disaster recovery, ISO, Project Management, Photography and MS Products. Show less