Debra Trzaskowski Email & Phone Number

United States

• Respond to customer inquiries regarding litho, digital and grand format products• Perform RFE, proposal and cost estimating functions• Coordinate and monitor all jobs from inception to accurate and timely delivery of completed job• Manage any issues that arise and reduce risk• Create requisitions for all vendor needs• Serve as an information hub for production department• Organize pre-production meetings • Work with customer and sales during plant ok’s

• Manages jobs for the day-to-day production of kitting and mailing projects• Being a resource for Clients, Customer Service, Sales and Production• Hold pre-production meetings as necessary• Review and edit PSI job tickets• Monitor ProMail accounts to ensure timely and accurate delivery• Build relationships with key customers

• Established relationships with clients, increased sales and revenue• Partnered with clients and acted as a customer advocate• Negotiated pricing and contracts• Visited key clients and prospects• Coordinate customer training as necessary• Conducted quarterly reviews with customers• Collaborate with Sales, Operations and Customer Service • Assisted sales team in running reports

• Managed a department of 9 Account Specialists and 1 Traffic Coordinator• Take a proactive role in managing KPI’s, suggest Operational improvements and analyze results• Ensure all Customer Service metrics are achieved through best practices• Hire, train, mentor and develop all customer service personnel being responsible for their overall productivity and effectiveness while ensuring the team’s customer advocacy• Plan, direct and supervise workflow• Demonstrated ability to influence and collaborate across organizational boundaries• Conduct business with an absolute commitment to ethics, honesty and credibility• A customer advocate while maintaining company objectives• Always built genuine, lasting relationships with clients; responsible for strategic accounts and business development• Proven ability to proactively manage escalations with little or no senior management intervention

• Provided administrative and business support to a busy sales and management team (including two Sales Managers and two District Managers)• Acted as liaison between management and the sales team while still meeting everyone’s priorities and company objectives• Interacted with vendors and customers both in person and on the phone always maintaining professionalism, continuously building relationships and while being an effective gatekeeper• Provided pricing, margin and product information to the sales team and customer service department• Prepared and maintained monthly, quarterly, and yearly reports for the branch, region, and country• Prepared and maintained monthly expense reports• Organized local and regional sales meetings, vendor outings and client events• Maintained departmental and management calendars• Trained all new Sales Administrator’s• Trained the sales team on various proprietary computer programs