Debra Walsh is a Call Center Manager @ Specialty Store Services at Specialty Store Services. She possess expertise in call centers, training, leadership, team building, management and 17 more skills. Colleagues describe her as "Debra is the kind of partner most marketing leaders dream of having on their team. Not only does Debra put the customer first and respond quickly to their needs, she also provides me with data and key insights into the voice of our customer I can leverage to develop new products and marketing programs. Debra volunteers to work with my team to drive internal and external process improvements and manages to get multiple projects completed on time with very limited resources. And her strong interpersonal skills shine through when she (or another member of her team) participates on the cross-functional teams I lead. " and "I had the opportunity to work with Debra for eight years in a fast pasted, contact center environment. As an HR professional, I witnessed first-hand her unique ability to cause employees to strive to reach their full professional potential. Debra earns the trust of her employees by clear communication of expectations and provides performance review and feedback to ensure that those expectations are understood and on track. When an employee falls short of an expectation, she is quick to redirect and bring about positive results. Debra’s motivational skills are dynamic ; her team consistently ranked at the top of the enterprise, with several of her employees winning high profile corporate sales awards. Debra is highly esteemed by her peers and executive management as she consistently exceeds goals and brings about a solid, out-of-the-box approach to process improvement. She is adept at embracing change and was called upon numerous times to pilot initiatives prior to a program being rolled out across the enterprise."