Deb Chapman

Deb Chapman Email and Phone Number

Sr. Client Success Manager at SpectraMedix @ SpectraMedix
50 Millstone Road, Building 400,Suite 110,India
Deb Chapman's Location
Montvale, New Jersey, United States, United States
Deb Chapman's Contact Details
About Deb Chapman

Deb Chapman is a Sr. Client Success Manager at SpectraMedix at SpectraMedix. She possess expertise in cross functional team leadership, product management, account management, strategic partnerships, salesforce.com and 34 more skills. Colleagues describe her as "Deb easily qualifies as one of the top managers for whom I have worked. She builds competent teams that achieve their goals without feeling micro-managed. More importantly, she is one of the rare managers who actually helps you build your own career. The result = team members loyal to her and each other. I look forward to the day we work together again."

Deb Chapman's Current Company Details
SpectraMedix

Spectramedix

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Sr. Client Success Manager at SpectraMedix
50 Millstone Road, Building 400,Suite 110,India
Website:
spectramedix.com
Employees:
170
Deb Chapman Work Experience Details
  • Spectramedix
    Sr. Client Success Manager
    Spectramedix Mar 2022 - Present
    New Jersey, United States
    View
  • Apex Healthcare Systems
    Vice President, Client Services
    Apex Healthcare Systems Apr 2016 - Mar 2021
    Montebello, Ny
    • Directly managed multiple IT teams responsible for the support of over 5000 end users in the SNF industry: o Helpdesk team consisted of 8 onsite and 6 offshore technicians which managed 250 - 300 support tickets per day.o Field service technicians managed on site IT installations and repairs. o Purchasing team sourced and procured IT equipment for company supported nursing homes throughout the US.• Daily responsibilities included resolving priority client escalations, guiding team members to address customer issues, and coordinating complex project deliverables. • Led a division wide effort to source an offshore support team to manage all incoming Helpdesk calls and Tier 1 tickets. o This included sourcing, hiring and training teams in Belize and El Salvador. • Improved Helpdesk customer satisfaction rating from 92% in 2016 to 97% in 2017, then to 99% from 2018 – 2021.• Industry leading customer satisfaction rating led to sales growth and client retention goals year over year.
    View
  • Srssoft
    Vice President Of Client Services
    Srssoft Apr 2009 - Jun 2015
    Montvale, Nj
    Managed multiple cross functional teams: Software Implementation (Electronic Health Record/Practice Management), Integration, Training & Consulting and Forms Development.
  • Srssoft
    Director, Software Implementation
    Srssoft Oct 2006 - Apr 2009
    Directed team of Implementation Specialists responsible for project management, training and client support.
  • Sony
    Electronic Interface Manager
    Sony Sep 1983 - Mar 2006
    Park Ridge, Nj
    Managed a team of business systems analysts. Our team was responsible for $6 billion of revenue flow through e-commerce connections with Sony's top trading partners.
    View

Deb Chapman Skills

Cross Functional Team Leadership Product Management Account Management Strategic Partnerships Salesforce.com Product Marketing Crm Competitive Analysis Strategy Management Leadership New Business Development Sales Process Project Management Customer Service Sales Management Sales Operations Business Development Saas Process Improvement Consumer Electronics B2b Team Building Business Analysis Strategic Planning P&l Management Training Product Development Customer Relationship Management Professional Mentoring Negotiation Team Leadership Enterprise Software Business Intelligence Product Planning Start Ups Trade Shows Business Process Improvement Contract Negotiation

Deb Chapman Education Details

Frequently Asked Questions about Deb Chapman

What company does Deb Chapman work for?

Deb Chapman works for Spectramedix

What is Deb Chapman's role at the current company?

Deb Chapman's current role is Sr. Client Success Manager at SpectraMedix.

What is Deb Chapman's email address?

Deb Chapman's email address is dc****@****hcs.com

What is Deb Chapman's direct phone number?

Deb Chapman's direct phone number is +120196*****

What schools did Deb Chapman attend?

Deb Chapman attended Eastwick College.

What skills is Deb Chapman known for?

Deb Chapman has skills like Cross Functional Team Leadership, Product Management, Account Management, Strategic Partnerships, Salesforce.com, Product Marketing, Crm, Competitive Analysis, Strategy, Management, Leadership, New Business Development.

Who are Deb Chapman's colleagues?

Deb Chapman's colleagues are Sandeep S., Pratap Konakala, Darpan Mittal, Neha Goel, Shrikanth Miryala, Gaurav Bhati, Vishnudev Masna.

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