Happily delivering Amazon packages to Floridians in Ft Pierce, Port St Lucie and beyond!

Direct teams at 8 offices in the SE Region . Lead team of sales and business development representatives, administrative and customer service personnel and a fleet manager that oversees 1,300 vehicles and serving customer accounts. Create and implement policy and procedure and create collaborative team environment. Manage all operational aspects including P&L, contract negotiation and administration, sales performance, business development and marketing, CRM, HR and fleet management. Forecast and manage operations budget while maintaining responsibility of the company’s assets and revenue growth.

The National Fleet Operations Director is responsible for all vehicle-centric activities at the vRide Regional and Field Office levels. This position also acts as the liaison between Troy Fleet Operations and Customer Care for the communication of fleet-related activities and initiatives. Responsibilities include control of operational costs, vehicle utilization, fleet management, control of vehicle transportation and deployment methods, recall administration, vehicle remarketing and establishing/maintaining relationships with dealerships and service providers.

The role of the Agency Relations Director is to ensure that vRide creates and maintains open, honest, and cooperative relationships with all transit agency partners and Transportation Management Associations involved in commuter transportation. Responsibilities include being educated and informed of contract requirements, introducing new products and innovations to our partners in order to gain their support, and providing compelling feedback to our Government Sales team and local office staff on possibilities for new relationships.

Direct 55 personnel at 16 offices in 2 regions across 9 states. Lead team of sales and business development representatives, administrative and customer service personnel and a fleet manager that oversees 3,400 vehicles serving 6,800 customer accounts. Create and implement policy and procedure and create collaborative team environment. Manage all operational aspects including P&L, contract negotiation and administration, sales performance, business development and marketing, CRM, HR and fleet management. Forecast and manage $43M operations budget while maintaining responsibility of 66%+ of the company’s assets and 50% of its revenue growth. CONTRIBUTIONS:* Realigned staffing and created robust business development team that could focus on new business as well as maintain relationships with existing customers and handle escalated issues.* Defined strategic regional sales and marketing goals. Created new business development process model that led to team exceeding new client goal by 41%, increasing revenue goals 20% and realizing a 65% sales increase from 2012 to 2013.* Developed performance management process that measures projected and actual progress toward sales goals. Created method to measure and track ROI on marketing programs.* Introduced new sales training academy. Created manuals and training materials for facilitators of the 1 ½ day training program that covered researching and prospecting new clients, cold calling and effective sales presentations. Launched mentor program to further develop staff members.* Reduced customer account attrition rate from 15% to less than 12% after assigning accounts to specific account coordinators.* Maintained 92%+ fleet efficiency rate with effective purchases, sales and allocation of assets.* Saved $1M in costs by introducing centralized fleet management process.* Defined strategic vision, goals and marketing plan. Prepare financial and administrative reports and present results quarterly.

Managed the operations of the Phoenix market including operational strategy, personnel training and evaluation, sales, marketing and business development, customer relationship management, fleet management, operational efficiency, billing and collections and financial reporting. Led a team of 3 account coordinators and built relationships with key accounts within the Arizona market. Oversaw all aspects of human resources to include interviewing, hiring, training, performance evaluations, promotions, terminations, counseling and discipline as needed.CONTRIBUTIONS:* Grew Arizona market from 180 vehicles to 300 – a 67% increase – by building and nurturing relationships with key accounts.* Ranked in the Top 3 out of 45 markets in most every end-of-year customer survey; achieved a 95% overall customer satisfaction rating. Commended by customers for offering attentive, responsive and timely follow-up to account problems.* Listened to and resolved escalated customer issues to protect client relationships.* Created Maintenance Reward incentive program that saved the company $150K in annual costs.* Planned and established work schedules to meet customer priorities; focused on process improvement opportunities to enhance the efficiency of processes, methods and procedures. * Tracked and managed operational data and analyzed statistics and key performance indicators (KPIs); consistently led the company in fleet efficiency and sales growth. * Developed new reporting metrics that added to required monthly reports to local partner agency and home office. Compiled and analyzed data, identified positive and negative trends and provided performance reports to headquarters and client accounts.* Established mobile maintenance and repair vendor that saved 30 to 60 minutes in customer response time for fleet breakdowns. Improved level of customer service and increased efficiency.* Audited all documentation, verified customer account balances and corrected invoice errors.