Manages and develops MedTec Agent and carrier network to include but not limited to white glove first and final mile agents, middle mile carriers, air freight and expediting options, local cartage, home delivery and exclusive use vehicle options.Ensures MedTec logistics agents have the most current tools and training available to them for effective and efficient workflow. Creates and updates Operations SOPs, workflows and KPI'sEffectively coaches and delegates to the Network and Operations team to meet customer, vendor and company needs. Works with the other departments and entities to support the Network and Operations development, education and to meet any cross-functional needs and initiatives.Evaluates existing and potential tools and techniques to quantify potential cost-saving projects; supports projects and/or initiates, implements and tracks effective execution as assigned. Develops and provides historical and projected data needed to negotiate rate pricing under the MedTec Agent Network provider pricing tariff or other rate structures as needed to meet expected organizational sales/revenue goals. Supervises and directs Agent Network provider certification under the MedTec Agent Certification requirement. Ensures effective communication flow between SEKO station locations as well as SEKO and Agent Network provider locations related to order management, customer service, follow-up, reporting, and expected service levels. Responsible for managing, maintaining, suspending, or disconnecting agent relationships as required to drive quality improvement; issues management practices with agent and carrier networks. Assists management in customer satisfaction reporting; isolates and identifies areas of improvement.  Keeps abreast of new Company products and services. Works with designated staff to ensure personnel have the most current tools and training available to them for effective and efficient workflow.

Functions effectively as a subject matter expert, who understands and responds to the transportation, logistics and supply chain needs and requirements of the company and customersImplemented a low cost Transportation Management Software to streamline processes and control costsBids and negotiates freight contracts for LTL, truckload, ocean freight, air freight, and small packagesManages all daily operations including but, not limited to; scheduling daily pickups, developing metrics and analytics, packaging, equipment planning, production delays, issuing and monitoring claims, and addressing all daily logistics needs and requests from the internal and external customer with a change management focusDirects and maintains transportation budgeting and cost management processes to include vendor and tariff management, filing of freight claims, auditing and disputing freight bills, directing freight billing as required to customersEffectively manages and maintains freight and logistics manuals and Standard Operating Procedures and ensures complianceDevelops and manages all carrier partner relationships and freight contracts in all logistics and transportation areas to include common carriers, truckload carriers, small package and express carriers, intermodal companies, freight forwarders and freight brokersRoutes all orders and shipmentsPrepares all documents and filings as required for import and export of goods in accordance with customs and regulatory agenciesEnsures customs and regulatory compliance for import and export shipmentsFacilitates seamless white glove deliveries by keeping in close contact with the customers, delivery Manages and resolves freight damage issues to customer's satisfactionWorks with team and freight partners on root cause analysis and continuous improvementsCollaborates with suppliers, purchasing and receiving team to manage inbound freight shipments to meet supply chain and/or customer demands

Managed the daily operation of all logistics, transportation, and warehousing Developed and maintained outside carrier and forwarder relationshipsNegotiated and coordinated with suppliers, manufacturers, retailers, and consumersReviewed, audited, and disputed freight invoicesSupervised, trained, and coached logistics and warehousing workforce as neededPlanned, scheduled, and tracked all inbound and outbound shipmentsMonitored and maintained quality through the logistics process2020 average outbound shipments managed and coordinated per month equaling $1.5 millionResolved any arising problems or complaintsImplemented and managed a cost-effective transportation management systemMaintained metrics and analyzed data to assess performance and implement improvementsAssessed and recommended ideal shipping methods, routing, or carriers to meet necessary parameters, specifications, and costsMeets cost, productivity, accuracy and timeliness targetsComplied with laws, regulations, and ISO requirementsProcessed and managed freight claims

Determined most effective routing for incoming and outgoing cargo utilizing air or surface shipping method for both international and domestic shipmentsProvided immediate and attentive service to customers 24 hours a day, 7 days a week by remaining on callMaintained and monitored compliance to DOT, TSA, FMCSA, IATA and/or FAA regulationsHazmat certified for DOT, IATA, and IMDGHandled each shipment from initial customer request through to billing and invoicing to the customerAssisted with accounts payable and receivableAdhered to all customer requests attentively and politelyContacted customers regarding past due invoices and agingCoordinated any specialized requirements to rate and fulfill shipments as required to include crane loading/offloading support, white-glove requirements, oversize shipping, and/or expedited movementsOperated within company ISO 9001 standardsDeveloped and managed truck brokerage program and proceduresManaged carrier insurance certificates and claims processes and proceduresCoordinated release and entry processing for air and surface movements through communication with necessary customs brokersManaged and compiled data for transportation management purposesPrepared the most competitive rate quotation to meet customer shipping requests

As an Embarkation Specialist I handled the Logistic support to CBRN extraction and decontamination operations. I assisted in the coordination of logistics provisions for USMC Security teams assisting in the 2007 and 2008 State of the Union Address as well as for the 2009 Presidential Inauguration.When I was not involved in an operation or providing support for security teams I handled the data collection, organization and coordinated the transportation for Chemical Biological Incident Response Force.