-Conducted comprehensive volunteer orientation programs and supervised volunteers for required patient care and education.-Explored needs for volunteer services for the patient/family with the entire hospice team and then put them into practice by serving as a liaison to facilitate communication between all participants in the circle of care.

-Increased socialization for geriatric patients in various hospice settings by providing personal interaction.-Increased patient mental stimulation using reminiscing and recorded life stories approaches.-Worked with hospice employees to develop an excellent circle of care for the patient through timely and accurate information to management following VITAS protocol.-Participated in End of Life Care, Bereavement, and Intern Training Programs. Continued to work as a volunteer at VITAS since the end of internship on 5/4/18.

Work with different levels of Alzheimer's participants, at a day facility. -Led 10-15 person group of mild cognitive impairment participants in various brain exercises through meaningful conversations such as having them discuss the meaning of particular words and how those words apply to their lives.-Supervised men's and women's groups while encouraging physical activity; for arts and crafts, encouraged creativity in older adults through coloring, puzzles, and flower arranging. Assisted staff managing volunteers and student interns while working with dementia participants.

-Executed a wide range of recruiting, scheduling, and administrative functions. Performed comprehensive candidate screenings to include interviews, coaching, reference checks, and verified all certifications.-Served as a key source of information for vendors and clients which strengthened positive long-term relationships with high level of customer service. -Placed field talent on assignments in a timely and efficient manner. Maintained staffing process including preservation of daily activity and schedule logs, referral databases, and job orders.

American Mortgage Express – Los Angeles, CA (10/2006 to 03/2007) National City Mortgage– Torrance, CA (3/2006 to 8/2006) Countrywide Home Loans - Northern California (8/2004 to 1/2006)moved to Los Angeles Flagstar Bank - Maryland and Northern California (4/1993 to 6/2004)-Secured long-term working relationships with clients by establishing excellent rapport with both existing and new clients. -Created strategic business and marketing plans for each territory. Identified customer needs after systemic consultation and led development and growth of clients organization. Maintained client relationships and industry contacts to drive extensive referral business. -Followed up on and cultivated new business by listening carefully to client / prospect’s problems and providing effective solutions. Trained client’s staff and structured loans to ensure greater efficiency and productivity while deepening client ties. Delivered at least 5 weekly presentations to clients from small to large groups.-Tracked account production progress. Resolved problems and provided consistent follow-through on service issues and general questions. Remained current on company website for extensive e-training and other technologies in the marketplace.Key Achievements:-Established an exceptional track record of excellent customer service and follow through-Silver, Gold and Platinum Award Winner for production; Top 15% of employees in volume, with a high of $650 million-Received President’s Club Award in multiple years for achieving consistently high volume results.-Exceeded expectations by consistently surpassing quotas for monthly loan closings.-Received numerous Excellence in Customer Service Awards