Debra Boogaard Email & Phone Number

Grand Rapids, Michigan

Grand Haven, Michigan

Managed all aspects of corporate network for retail-based SMB with 3 locations in West Michigan.- Scope of 100 users and 200 user devices spread over 3 locations, 10 network servers (virtual and physical), multiple VLANs, remote access, full coverage wireless (private and public), POS system, security system, and on-prem phone system. - Responsible for help desk, day-to-day operations, infrastructure monitoring and support, project management, staff management, vendor management, and long-term technology planning. - WatchGuard firewalls, Cisco switches, Dell and HP servers, Ubiquiti wireless.- Active Directory, GPO, Office 365 administration.- Cloud and on-prem application administration.- Development and monitoring of company IT policies and procedures. - Technology training for staff.- Technology purchasing and inventory management.- Vendor management.- MDM for company cell phones and tablets.- Project: Planning and installation of network and telecom infrastructure at newly constructed Operations Center in Coopersville, MI (vendor negotiation, setup of all services, coordination with contractors, and relocation of the primary network from the Grand Haven location).- Project: Company-wide infrastructure overhaul, including new network hardware (firewalls, switches, servers, WAPs), implementation of RDS for access from store locations, and setup of multiple VLANs for data, phone, and A/V.- Project: Installation and management of site-wide physical security system.

Shelby, Michigan

Managed technology and telecom for a non-profit youth development organization consisting of an 80-seat, 9-server network across 3 locations (MI, NH, MO). - Responsible for all aspects of user, application, hardware, and site infrastructure support, including WAN connectivity between core business locations and Michigan data center. - Support and maintenance of site-wide fiber infrastructure in MI and NH.- Seasonal deployment of network devices (switches, WAPs, workstations, phones) at MI and NH sites (20+ buildings/site), including cabling installation and troubleshooting.- Technology training for year-round staff and seasonal program staff.- Administrator and vendor liaison for CampBrain registration and program management database application and several in-house databases. - Accountable for annual technology budget for the organization, contracting of technology services, software and hardware purchasing, inventory management, and working with multiple technology vendors.- Project: Facilitated selection of new co-hosting provider, moving core network from Maine to Michigan.- Project: Implementation of site-wide wireless infrastructure in MI (public, private, guest). - Project: Deployment of new VoIP phone system across all locations.Also managed the front office at Michigan site, assisting callers, visitors, and participants to provide information related to organizational programs. - Administrator for "I Dare You" scholarship program.- Assisted program directors with projects and seasonal staffing. - Supervised seasonal office staff.- Developed forms, handbooks, and brochures. - Compiled data and documentation on programs, participants, and incidents.- Updated web content.- Disbursed and reconciled trip money for all off-site hiking, bicycling, and kayaking trips.- Assisted transportation coordinator with scheduling of participant arrivals and departures. - Taught crafting and orienteering interest groups for summer camp participants.

Freelance technical projects and support; web site design and installation.

Grand Rapids, Michigan

Network Systems Analyst (2001-2002)Network Team Leader (2000-2001)SQL Database Administrator (1999-2000)Network Manager (1997-1999)Network Administrator (1995-1997)System Administrator (1993-1995)Programmer Analyst (1992-1993)Human Resources Coordinator (1991-1992)Held a variety of Information Technology positions over a 11 year period (Old Kent Bank/Fifth Third Bank). Responsible for all aspects of managing the Trust department network. Worked on several special project teams, specializing in system conversations and integration for newly acquired banks. Developed and supported database systems.

Computer Information Systems

Education record