Debra Cowell Margagnoni Email & Phone Number

Boston, Ma, Us

Ruddington, Nottingham, Gb

Sutton, Ma, Us

Rosemont, Illinois, Us

Developed and launched organizations first comprehensive sales process. Developed and launched a global, consolidated forecasting solution (Salesforce.com Collaborative Forecasting) for all business units: Americas, Brazil, EMEA (Dealers/Resellers), LATAM, Asia, UKDevelop and launch lead management process (MQL to SQL) with Salesforce and Pardot. Develop and lead the onboarding and training of sales team: sales process, activity management, KPI's, business process, account management. Lead the design, deployment and improvement of Salesforce.com for the Americas and International sales business units.Developed Sales Playbook to aid with CRM use expectations and new hire on boarding.Evaluate training needs for Salesforce users, host training calls and workshops.

Medway, Massachusetts (Ma), Us

Direct the Sales Operations Team for Cybex Worldwide Operations to ensure world class customer experience and sales support. Direct daily functions of Order Management, Inside Sales, Consumer Home Sales, Direct and Channel Sales Support, Delivery and Installation. Drive efficiency through continuous process evaluation and improvement. Administer Salesforce.com for Domestic and International Sales. Responsible for deployment, training and adoption of new SFDC functionality across business units. Executed corporate initiative to create a team, by merging Inside Sales and Order Fulfillment, to act as single point of customer contact throughout the sales process, improving customer experience and optimizing the field sales / internal support operation. Educate and promote customer satisfaction culture, policy, procedure, philosophy and values.Implemented multiple order management processes to insure order accuracy and on time delivery. Decreased cost of order entry errors by $200K per year. Customer satisfaction Managed Salesforce.com global sales strategy and all related functions – global sales on boarding, international distributor portal implementation (Communities), sales process management, dashboard optimization, marketing campaign management.Developed company's first successful direct consumer sales program, yearly sales average $2M at 60% margin: call strategy, lead nurturing, quota management, commission and incentives.

Executed strategic initiative with launch of a new team to support pre-sales activity – inbound lead qualifying, outbound web lead qualifying, outbound call campaigns and appointment setting for field sales. Defined scope of job responsibilities for Corporate Sales Team to include KPI’s and success measurements.Coach and develop Corporate Sales Reps (Business Development Reps).Partner with Sales and Marketing to align outbound call strategy with company initiatives.Implemented first corporate CRM system with integrated quote tool. Implemented Salesforce.com for global sales team, received Salesforce.com administrator certification.

Associate Of Arts And Sciences (A.A.S.), Business Administration And Management, General

Bachelor Of Arts - Ba, Enlish Literature

Sales-Marketing-Service-Cloud, Commumities, Admin, Mobile, Lightning