Manager, E-Commerce
CurrentManage and expand the e-commerce business, concentrating on Amazon. Retaining and growing the e-commerce business by providing elevated levels of customer satisfaction, user experience, customer conversion and SKU/UPC management. Project management for the Amazon platform including day-to-day operations, order management, business communications including product listings, content, images, pricing, inventory and buy box activity. Analyze product sales performance to determine the best and worst performing SKUs using web analytics and performance metrics. Develop competitive benchmarking and search term analytics using spreadsheets and word processing software. Create and monitor Marketing Campaigns to drive sales and rank. Manage customer service questions and issues.