Debra Fiumefreddo Email & Phone Number

Chicago, Illinois, United States

Expertly tailors insurance solutions for clients, specializing in property and casualty. Deliver exceptional customer service through effective communication and needs assessments. Conducts sales presentations, providing comprehensive information on insurance products. Generate accurate quotes, prepare customized proposals, and facilitate policy issuance. Build strong client relationships, ensuring satisfaction and identifying upselling opportunities. Maintain compliance with industry regulations and company policies. Keep abreast of industry trends, continuously enhancing product knowledge and sales skills.

Chicago, Illinois, United States

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.Establish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service.Work with the agent to establish and meet marketing goals. Oversee agency social media sites and Google Reviews.Handle policy/premium billing, set up recurring pay plans, and contact past due customers to secure payments.Handle financial analysis for clients in review of their home and auto policies.

Downers Grove, Illinois

Led the real-time decision-making process to ensure alignment between demand and staffing in supported P&C Injury Claims Operations. Analyzed long-term forecasts and developed an aligned staffing model based on trends.Developed a daily work strategy for 3-person team to effectively operate within its design. Position eliminated 8/30/2019

Supported Injury Claims segments to provide accurate customer demand forecasts and analysis to make staffing and scheduling decisions. Provided analytical and administrative assistance to the segments supported which assists leadership in making decisions that best fit the customer's needs. Helped the operation balance their incoming work with scheduling time off, Excellence in Operation Management (EOM) activities, and training, by scheduling employees in a consistent manner that does not negatively impact the customer. Experienced in use of Exony VIM/eGAIN CAR for real-time staffing needs.

Involved in daily preparations for queues, reports and schedules that need building to guarantee Workforce goals are being met. Worked closely with leadership where I provided metrics and written communications as well as subject matter expertise on a variety of forecasting and scheduling topics. Conducted several presentations of WFM workflows and procedures for team meetings and new trainees. Experienced in use of Avaya for real-time staffing needs.

Bs, Speech Communication

Education record