Debra M. Flick, Msol Email & Phone Number

Creating and facilitating innovative organizational learning, sales training, and talent development programs and resources to maximize performance outcomes for diverse clients, including healthcare, Fortune 500, startups, and oil and gas. Coaching people through change using motivational interviewing to ensure the best results and helping them make better decisions under pressure. Background in Accounting and Operations.• 2023 - Present - Fractional Accounting for Private Oil & Gas firm.• 2020 - Present - Presenting BrainWise, a social, emotional, and critical thinking skills program for Cherry Creek School Parents, Denver and Boulder K-12.• 2016 - 2023 - Consultant and Coach for Oil & Gas Operator, Executive, working on team dynamics and EQi, business dynamics, legal, and change management. You know your coaching is working when people ask your clients - What has happened to you? ...interpersonal skills matter.• 2016 - 2018 - Centura Health: Managed, designed, developed, and facilitated Pathways to Health & Wellness onboarding and health coaching program to positively impact sustainable health and lifestyle outcomes. • 2018 - zLinq: Collaborated with the team to create onboarding resources and walk-through video training.• 2017 Ball Manufacturing: Created Accounting Step-by-Step Guides and SAP SuccessFactors implementation; Integrated Change Management strategies.• 2015 - 2016 - think2perform: Developed and launched sales process for consulting firm to increase sales of leadership and sales training programs. Training Breakthrough Leadership and Emotional Intelligence (EQi) courses.• 2015 - 2016 Molson Coors: Developed SAP SuccessFactors job aids, video scripts, and HR step-by-step instructional guides and resources.• 12/2015 - 2/2016 Catholic Health Initiatives: Developed and facilitated Wellness Week programs: Emotional Wellbeing and Inner Pharmacy• 2015 - SM Energy: Developed and facilitated Chopra Perfect Health program.

I'm adept at building trusting relationships with people from diverse backgrounds and working one-on-one with students of all ages. Using the latest understanding of how the brain works, BrainWise takes complex cognitive concepts and presents them in a concrete and easy-to-grasp format that is flexible enough to blend into other programs. With prior experience facilitating workshops for groups of students and a passion to support students to succeed in high school and prepare them to apply for and attend a four-year college, I'm mentoring/coaching students to reinforce the BrainWise program with K-8 students in several local schools.We are currently working to develop a grant to integrate BrainWise with a program for Native Americans (college age), underserved, and rural youth that will help them gain employment in the IT industry.

Denver, Co, Us

DEI&B Award winner: Led the analysis, design, and development for our DEI&B initiative, strategy, and implementation plan.Developed and conducted research, created and launched a survey to gain insights and member feedback and completed the application for District DEI Initiative Award. Compiled ideas for implementation for the Denver Mile High Rotary Club. My application was the winner of the inaugural Rotary has a Dream Diversity Award (Centennial Club) with a budget to support our initiatives and plans.Focused on children, youth, and young adults, women's empowerment, mental health programs, and the disadvantaged. Working with the Conflict Center on peace and reconciliation - reading to children K-5. Mentoring High School girls on developing their speaking and facilitation skills.Research and coordinate speakers for meetings.

San Francisco, California, Us

Partnered with global cross-functional leaders - Sales, Product, Tech, Finance, Marketing, Legal, and Operations/Analytics to drive successful adoption and performance of large-scale initiatives. Drove initiatives to increase sales knowledge, skills and abilities (KSAs) while creating a culture of learning and empowering employees around the globe to tap into more of their potential and achieve success. Developed the Sales Enablement Strategy aligned to business strategy and goals; Delivered global business learning initiatives to support Sales Leaders, BDRs, AEs, Commercial/SMBs, MM, Enterprise, CX, and Solution Engineers and achieve growth targets.• Designed, developed, managed, and launched flexible, effective skills development, onboarding, and scalable projects; Decreased ramp time 30%, increased productivity to drive 200% YOY revenue growth, and leveraged feedback and results.• Drove continuous improvement, productivity, and capabilities development: Designed, developed, facilitated, and implemented MEDDPICC sales methodology with six interactive virtual trainings, on-demand, and live Sales Kickoff (SKO) for 100 Sales/Customer Success.• Partnered cross functionally on new product launches launches to increase velocity and conversion rates while identifying and recommending opportunities to support the team with training, resources, and tools. • Partnered with Senior Leaders and managed Force Management implementation; Scheduling and coordinating workshops and activities to develop key value drivers and differentiators.• Created onboarding, sales training videos, rubrics for feedback and to ensure sales team members are using effective messaging and following the sales process, and best practices while doubling the sales team.• Partnered with Sales Leadership to identify priorities and challenges; 100% eLearning course completions.• Developed video tutorials for leveraging MEDDPICC, Salesforce, Outreach, LinkedIn Navigator, and ZoomInfo effectively.

San Jose, California, Us

Supported Quantum’s sales enablement programs, including new hire training and onboarding, new hire enablement check-ins, ongoing sales enablement through various channels and key sales enablement events: Annual Sales Kickoff (SKO App, SKO Game and support), channel sales events, podcasts, sales training and tools.• Designed and delivered sales enablement content and training on an ongoing basis individually and working directly with global sales, solution engineering, product marketing, technical marketing, product line management and other functions to address sales needs and drive increased sales.• Led Hybrid Event Platform selection team to identify best resource for Annual Sales Kickoff (SKO), set up app icons, coordinated alliance partner and speaker profiles, created gaming to engage attendees with 2K connections and 2.3K challenges completed for “Best SKO ever”.• Created 7 “Stories from the field” podcasts, 6 SKO breakout recordings, Acronyms decoder and eLearning: Salesforce onboarding, Salesforce Sales Plays, StorNext, ActiveScale Cold Storage and ActiveScale P200.• Organized and refreshed sales collateral repository and aligned to product and solution sets to optimize sales retrieval experience and usage. Uploaded content into repositories: Impartner and Allbound.• Administered learning management system (LMS), Lessonly, including creating courses, quizzes and knowledge checks, assigning training courses, reviewing analytics and reporting partner certifications.• Initiated sales, marketing, operations and product team’s collaboration meetings to ensure efficiency and effectiveness and regional and overlay sales teams have what they need to succeed. • Managed Coffee with Quantum and Tech Deep Dives webinars: Coordinating speakers and marketing copy, scheduling, attendance and metrics.• Provided feedback and resources to SDR team on recorded calls to secure more appointments faster.

Te Aro, Wellington, Nz

Led over 30 sales enablement and development projects while consulting cross functionally with senior leaders, sales team members and stakeholders, including product, product marketing, sales, customer success, operations and SMEs to identify skill and knowledge gaps, objectives, performance outcomes and provided guidance, suggestions and solutions.Owned the design, development, implementation, and iteration of global courses and training programs for a variety of audiences within the sales ecosystem and delivery types, including classroom-based, virtual, online self-paced, blended, and peer-to-peer methodologies.

Centennial, Colorado, Us

Centura Health’s Lifestyle Medicine Pathways to Health & Wellness Program: Managed, designed, developed, and facilitated 16-week holistic health and wellness program, onboarding participants, and led health coaching program to positively impact sustainable health and lifestyle outcomes with diverse community members. • Hosted open house information sessions and 16-week classes.• Organized health metrics assessment sessions, completed intake questionnaires, Health Risk Assessments (HRAs).• Assisted participants to help determine participant’s goals, readiness for change, and supported their behavioral changes through coaching and Motivational Interviewing (MI) techniques that help participants to make changes. • Engaged in continuous training process, learning, and professional growth: Incorporated feedback to ensure delivery of latest evidence-based practices, content, knowledge, and skills, and following HIPPA requirements.• Certified by Complete Health Improvement Project (CHIP) and training with the American Heart Association.• Hired and mentored intern and initiated program participant recruitment campaign; Introduced the community health program to neighbors within a 1-mile radius.

Developed and facilitated engaging and interactive leadership development program for CHLA Annual Conference. Received accolades from senior Hotel Lodging Association members who attended the session.

Denver, Co, Us

One year contract roleLed learning strategy; partnered cross functionally to implement Business Intelligence (BI) optimization projects: User Experience (UX) testing, eLearning, self-directed learning resources, tools and Learning Management System (LMS).

Greenwood Village, Colorado, Us

SaaS Startup Employee #10 Leading Sales Enablement and Learning and Development functions to maximize sellers’ ability to communicate value and differentiation in a confident, clear, consistent and compelling way and win more deals faster. Collaborated with senior leaders and key cross-functional stakeholders to accelerate sales by developing the resources, tools and learning programs.• Led and developed enablement team, developed, and facilitated interactive onboarding, sales, and coaching programs.• Developed and facilitated consultative sales onboarding, training, and technical product curricula with value/outcome selling, assessments, and certification programs to drive high productivity, KPIs, sales win rates, and increased deal size.• Conducted needs analysis, designed, developed, implemented, and evaluated impactful programs with a variety of modalities: Instructor-led, hands-on, self-directed, virtual, micro, podcasts, social, webinars, and workshops . • Trusted advisor to the leadership and management teams: Leveraged analytical thinking, synthesizing data and insights to make recommendations, address learning opportunities and gaps, and monitor progress and implement impactful.• Solicited and assessed input, feedback, and training effectiveness using surveys, focus groups, interviews, manager and participant feedback, observations, and data etc. to continuously iterate, monitor, and report on successes and ROI.• Ensured projects are delivered on-time, within scope and budget, and meet the needs of the leaders and participants.• Developed brand consistency with programs, templates, checklists, and resources, utilizing adult learning principles.• Developed comprehensive, cascading, and excellent communications to market and champion programs and events.

Atlanta, Ga, Us

Sales Enablement and Training and Development: Developed training, content, tools and resources aligned to corporate strategy and sales process to enable faster first deal close, achieve full quota, close more deals faster and increase average MRR. Awarded Training Magazine's Top 125 Award in 2010 - 2012 and ATD’s BEST Award 2009 and 2011, top 10 globally.Partnered with cross-functional leaders across Regional GMs, Product, ITech, Finance, Marketing, Risk, Operations/Analytics, and Sales to drive successful adoption, performance, and scale of large-scale initiatives. Drove initiatives to increase sales knowledge, skills and abilities (KSAs) and increase efficiency via process improvement and sales automation platforms and tools. • Managed 80+ cross-functional project teams for leadership initiatives, sales kickoffs, product launches, certification programs and sales enablement programs aimed at maximizing sellers' ability to communicate value and differentiation.• Designed and launched national referral sales strategy; increased referral sales from 23% to 46%.• Initiated and launched national sales training strategy that led to a 156% increase in mobile sales over a 6-month period. • Developed technical product and Consultative Sales certification programs, resulting in NPS increasing 28% in 6-months and 60% in 2-years.• Successfully converted an 8-day ILT Sales Onboarding program to a 5-week blended/field learning program, resulting in a 180% increase in new hire sales, reduced ramp time, product knowledge and skill development. • Managed teams, plans, scope, schedule and reporting. • Onboarded and trained new trainers in expanding markets and trained 6 facilitators in instructional design principles to design and develop training courses utilizing ADDIE.• Led all communications for training, sales processes and enablement, products and SFDC.• Field training and coaching check-ins with sales new hires and sales managers to improve performance.

Atlanta, Ga, Us

We developed world-class training for sales, customer support, sales management, partners, leadership: Training Magazine's Top 125 Award in 2010, 2011 and 2012 and the ATD’s BEST Award in 2009 and 2011, top 10 globally. Instructional Design, Project Management, and full Implementation launch for Change Management, Product, and Sales Training. Responsible for conducting train-the-trainer sessions with facilitators and Sales Engineers.

Atlanta, Ga, Us

Facilitated training for on-boarding, advanced sales, sales management, product, and corporate change management initiatives. • Delivered sales and product training for VARs, Channel Partners and Channel Managers. • Partnered with sales leadership to work 1:1 with reps for ongoing coaching and development to ensure consistent learning and skill development. • • • Provided coaching to motivate, support and guide sales managers and sales team members to achieve/exceed sales quota. • Conducted Field Sales Training to ensure knowledge and skills were being utilized to effectively cold call, qualify (discovery), present solutions, and close for the sale.

Denver, Co, Us

Owned the vision, strategy and budget: Executed the strategic direction for revenue enablement and customer enablement with actionable insights, improving the customer experience and processes and providing training, tools, resources and guidance.Developed and implemented a strategic plan; Identified, scoped, and defined IT requirements for operational efficiencies, billing, and process improvements with savings of $150K annually while improving customer service (CS), collections, and productivity and mitigating escalations and complaints across 3 schools and 3 locations • Strategically planned, coordinated, and implemented procedures/processes, ensuring accurate and timely student billing; Balanced the need to serve students, families, and alumni and collect receivables. • Hired (8), coached, managed, and developed a team of 10; Billing, loans, payment plans, systems/processes, and collections.• Developed enhancements to improve student services and effectiveness; Led refunds process improvement project, reducing processing time by 95% and resulted in student refunds being available within 24-48 hours versus 1-4+ days. • Ensured university tuition and fees were billed timely and accurately, and penalties and restrictions were aptly applied.• Liaison to the ITS department for Student Accounts; Led project for billing documents redesign and implemented new collections process, reducing costs by $50,000+ annually while improving team productivity and customer satisfaction.• Led project to implement electronic billing and payments, resulting in $50,000 savings annually and increased productivity. • Reduced average “days revenues in receivables” from 39 days to 17 days; Increase A/R turnover from 9.4 to 21.8. • Developed and delivered Enrollment Services staff training to improve cross-functional teamwork and customer service.• Conducted intra-office training activities related to processing and systematic procedures, functionality, and effectiveness.

Promoted five times.Program Manager for Total Rewards program (1999) Enabling Sales through Marketing and Sales Operations and managed $2M budget for national total rewards, incentive programs and sales contests.Promoted to Product Manager (1998) Led new national Local calling sales strategy and implementation to achieve sales targets and results. Ran the national sales help desk, answering field sales calls regarding sales, product, pricing and discounts.Promoted to Team Lead and then District/Regional Sales Manager with a team of 10-12 covering a nine-state area and managing a remote team. Recruited, hired, trained and coached the team to success; achieved 110% of monthly quota and top 10% nationally consistently. As an Account Executive in direct B2B sales, I successfully achieved 200% of weekly sales quotas consistently.

Bend, Or, Us

• Developed and implemented accounting policies and procedures and internal controls related to the accounting function and monitoring day-to-day processing• Oversees operations of the Accounting Office • Assigned and monitored tasks, reviewed work for accuracy and completeness, and provideed training for staff• Provided performance feedback for staff, set goals, and tracked progress to develop staff• Oversaw all general ledger accounting functions in accordance with Generally Accepted Accounting Principles• Completed month-end general ledger close procedures• Oversaw, reviewed, and approved all reconciliations and journal entries of staff• Maintained written procedures for general ledger functions• Maintained validity of account numbers and attributes in the Chart of Accounts, maintained the accuracy and integrity of the general ledger• Prepared the financial statements and completed various projects • Active resource to auditors during the annual financial audit• Built footnotes and schedules for the annual financial audit• Interfaced with budget managers as needed to ensure timely and accurate information• Participated on committees and liaise with Directors and Managers• Negotiated - Bringing others together and trying to reconcile differences

Master’S Degree, Organizational Leadership, Organizational Development

Bachelor Of Arts - Ba, Personally Financed My Private College Education. Studied Finance, Marketing, Economics, Accounting