• Dynamic and results-driven Product and Operations Manager with extensive experience in the EdTech, non-profit, and customer service sectors. • Proven track record of leading cross-functional teams, managing SaaS products, and driving strategic initiatives that enhance customer experience and operational efficiency. • Demonstrated expertise in product development, vendor integration, compliance, and change management, with a strong focus on delivering value and achieving organizational goals. • Adept at developing strategic partnerships, optimizing processes, and implementing innovative solutions that foster growth and align with organizational vision. • A proactive leader skilled in communication, mentoring, and team development.• Quick learner who is flexible and searches for opportunities to improve skill set, assume new duties, and expand exposure.