Debraj Dutta Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

As a Hotel Sales Manager focusing on corporate travel, I excel in building strong relationships with corporate clients and travel management companies (TMCs) to drive revenue and create tailored travel solutions. With a strategic and customer-centric approach, I ensure seamless experiences for business travellers while achieving key sales targets.Key Expertise:Corporate Relationship Management: Developing and maintaining long-term partnerships with corporate accounts by… Show more As a Hotel Sales Manager focusing on corporate travel, I excel in building strong relationships with corporate clients and travel management companies (TMCs) to drive revenue and create tailored travel solutions. With a strategic and customer-centric approach, I ensure seamless experiences for business travellers while achieving key sales targets.Key Expertise:Corporate Relationship Management: Developing and maintaining long-term partnerships with corporate accounts by understanding their unique travel needs and delivering customized solutions.Agency 360 Strategies: Leveraging tools like Agency 360 to analyze market share, identify growth opportunities, and strengthen partnerships with TMCs through promotions and collaboration.Sales & Negotiation: Crafting competitive corporate packages, negotiating contracts, and consistently exceeding sales targets through proactive outreach and client retention efforts.Data-Driven Insights: Using market analysis and key performance metrics (e.g., ADR, RevPAR) to align revenue strategies with market trends and client expectations.Cross-functional Collaboration: Working closely with marketing, operations, and reservations teams to deliver seamless experiences for corporate travellers and groups.Accomplishments:Increased corporate travel bookings by developing targeted campaigns and dynamic pricing strategies.Strengthened partnerships with key travel agencies, leading to a measurable increase in market share.Enhanced guest satisfaction scores by tailoring services to meet corporate clients' needs, including VIP perks and personalized packages.My passion lies in delivering exceptional service and innovative travel solutions, positioning the hotel as the preferred choice for business travellers. Let’s connect to explore how we can create value in the ever-evolving world of corporate travel. Show less

Fairmont Hot Springs, British Columbia, Canada

Provide direct QA, operational oversight and support for 5 hotels in Alberta and British Columbia

Grande Prairie, Alberta, Canada

Managing three properties- Boardwalk inn, Westport Inn and Studio6 hotel

Bruderheim, Alberta, Canada

Managing three properties- Boardwalk inn, Westport Inn and Studio6 hotel

Whitecourt, Alberta, Canada

Took over the operations when the GM stepped down. Trained and transitioned the new GM before moving to the next hotel

Sherwood Park, Alberta, Canada

(260 room property)

Edmonton, Canada Area

Encompassed responsibilities that of Accommodations Manager, Revenue Manager & Sales

Edmonton, Canada Area

(36 room high end Boutique Hotel)

Fort Mcmurray, Ab, Canada

(189 room property)· Maintain an inventory of vacancies, reservations and room assignments. · Process reservations delivered by telephone, mail, fax, central reservations systems, sales office, and travel agents; and prepares letters of confirmation. · Process cancellations and modifications · Revenue Management · Register arriving guests and assigns rooms. · Coordinate room status updates with the housekeeping department by notifying housekeeping… Show more (189 room property)· Maintain an inventory of vacancies, reservations and room assignments. · Process reservations delivered by telephone, mail, fax, central reservations systems, sales office, and travel agents; and prepares letters of confirmation. · Process cancellations and modifications · Revenue Management · Register arriving guests and assigns rooms. · Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. · Coordinate guest room maintenance work with the engineering and maintenance division. · Knows daily activities and meetings taking place in the hotel. · Reports any unusual occurrences or requests to the Front Office Manager· Manage and resolves all guest complaints in a professional and courteous manner. · Process guest check-outs and handles monetary transactions. · Process transactions from the Market in the absence of a dedicated cashier. · Maintain customers’ privacy. · Maintain a high level of professional appearance and demeanour. · Being aware of community happenings and is able to assist guests with any inquiries about the community. · Provide each guest with exceptional and personalized customer care to ensure every experience is memorable. · Perform other duties as assigned. Responsible for Group and contracting and client communication. Manage all Group space and communicate group activity to all pertinent departments. Responsible for accuracy of all group room lists including special requests. Responsible for group balancing, billing and payment arrangements. In close contact with the client or group while in house in order to ensure satisfaction and also to enable re-solicitation for future business Update availability and rate information Show less

Lake Louise, Alberta

554 rooms property

Kolkata Area, India

(197 rooms property)Part of the Pre-opening Team.Trained the Front Office Team and also taught them basic Fidelio and OperaGuest Relations Managed the Front Office Team and reported to the Front Office ManagerLooked after the daily Operations of the hotelCoordinated with other departments for smooth operation

London, United Kingdom

(332 rooms property)Resolved Guest QueriesHandled and resolved problems pertaining to the guest and/or Front Office Team.Meeting and Greeting VIP GuestsGuest RelationsReservationsManaging Front Office and the Operations Team.Roster ManagementDuty Manager’s shifts once weeklyRan Night Audits

London, United Kingdom

Acknowledging any special requests made by guestsComplaint HandlingTaking ReservationsPreparing City Ledgers and Invoices for guests, companies and travel agents respectivelyChecking Arrivals for next day Performing daily Check-Ins and Checkouts.

Bachelor'S Degree, Hotel And Business Management, 3.8 Gpa

Activities and Societies: Music, Table Tennis, Cricket, Football Completed Higher National Certificate in Hotel and Restaurant Management

Post Graduation, Hospitality Management, 3.8 Gpa

Completed Post Graduation Diploma in Hospitality Management

Higher National Diploma, Business Administration/Management, 3.6 Gpa

Completed Higher National Diploma in Business Administration