- Manage day to day payment operations that involve high volume oftransactions. Develop, implement, and maintain strong standardoperating procedures around our payment service offerings.- Build tools and reporting to track performance and costs.Projecting data and metrics to inform actions and decisions to CFOoffice .- Identify areas of risk, develop appropriate risk mitigationstrategies, and escalate project issues and risks to management asneeded.- Closely liaison with our Customer Service managers to findopportunities to improve customer experience.- Implementing POC for specific vendor evaluation & onboarding forspecific projects.- Assisting Chargeback team in analyzing specific critical cases .- Leading & developing business analyst and reporting engineers forprocess improvements.- Analyzing and working on subpoenas on behalf of the chargeback &risk management team.

- Managing a team of 30 analysts looking into the B2C & B2B fraud prevention process of the credit card payments .- Managing monthly transactions of 10mn+ USD for the process.- Dealing with high risk credit card payments .- Creating specific operational strategies along with senior management for the benefit of the business.- Analyzing chargeback & risk related cases & preparing various reports for stakeholders.- Implementing regular process audits for achieving operational excellence along with developing and updating SOPs & process KPIs.- POC for customer complaints & coordinating with other internal departments(Customer Service, Sales, Finance &Technology) for specific issues & their resolution.- People management & responsible for the recruitment of team members, performance reviews and feedback.

- Responsible for Media Marketing related to Spot TV Advertising ( Regional Cable ) - Build long term advertiser and agency relationships.- Build innovative monetization models- sponsored content,advertorials,local advertsing,deal showcase etc.- Support marketing efforts towards brand creation, gathering market intelligence, creating strategies to stay ahead of potential competition.

• Responsible for defining, formulating and improving operation standards for all assigned activities & functions of Insurance related to customer service processes.• Implement procedures for financial transactions including cash matching, premium recognition & collection and online payment processes through third party operation channels.•Accountable to senior leadership for delivery of high levels of customer service and shareholder results.• Working closely with and provide process support to business partners, Finance, Treasury and Central and Regional Processing centre for customer complaint and query resolutions.• Building partnership with other business partners like various banks, third party channels.• Responsible for mentoring and managing team members along with conducting performance reviews &and appraisals of the team members.• Motivating and encouraging team members to develop & promote positive team culture.

Reviewing financials and decision key risk parameters for corporate clients. Handling operational risk process for corporate cards issued to all MNCs and large market corporate houses. Risk Management and exposure control of American Express corporate charge cards. Understanding of credit procedures and also effectively monitoring the Credit Balance Reporting file.

Maintaining a high net portfolio of business partners of American Express which consist of two of the biggest clients in Canadian region i.e. Royal Bank of Canada and Bank of Montreal.Research, analyze and consolidate report related to financial data of business partnersTo plan and implement initiatives for improving upon the work flow and process improvements in order to support business developmentMonitor and manage discrepancy database related to business partners of American Express.

Client Servicing and handling Customer Care Operations for all big Multinational Companies in regards to foreign exchange sales and marketing.