Debra J. Email & Phone Number

Tucson, Arizona, United States

Identify patient discharges throughout the community acute care facilities and coordinate follow-up care.Collaborate with clinicians and payers to identify barriers to care of high-risk populations.Review data of identified high-risk patients for compliance with medical directives; identifying barriers to compliance. Problem solve using community resources to assist high-risk patients with much-needed assistance.Demonstrate ability to manage competing priorities and adapt to a fast-paced clinic environment. Obtain prior authorizations, and manage Home Health and Durable Medical Equipment referrals.Manage a complex network of payer-based quality metrics, including tracking, monitoring, and analyzing.Exhibit a driving achievement of quality metrics that affect reimbursement and quality rating of the institution.Exhibit excellence in customer service through appropriate attitude and interaction with all patients, visitors, and staff.Proficient in EPIC and RightFax.

Tucson, Arizona, United States

Identify and discuss patient discharges with the case management team daily and coordinate follow-up outpatient appointments, and/or Home Health and Durable Medical Equipment needs.Coordinate patient transportation to the next level of care using appropriate and cost-effective options. Collaborate with case management coordinators house-wide to ensure support/assistance for all case managers and their assigned patient caseloads.Ensure timely delivery of the Important Message from Medicare (IMM), to ensure regulatory compliance, to patients on assigned units upon discharge.Participate in the creation of a standard of work for redundant or regulatory processes. Upon request of case managers, meet with patients to review post-acute preferences, document appropriately in EPIC, and submit choices to selected providers.Exhibit excellence in customer service through appropriate attitude and interaction with all patients, visitors, and staff. Proficient in Epic and RightFax.

Tucson, Arizona Area

Greet all guests in a friendly, warm and welcoming manner both in person and on the telephone. Create a welcoming environment as first contact for guests to the community. Screen staff and visitors according to Covid-19 protocols before allowing on the premises. Assuring all visitors and staff adhere to PPE requirements while in the building. Provide support to Executives, Department Supervisors and staff. Answer telephone, transfer calls, take and deliver accurate messages providing high level of customer service. Complete new hire set-up and guide new employees through orientation and new hire paperwork.Maintain accurate and up-to-date employee files to state regulatory standards by assisting Business Office Manager.Available at all times to administer support to residents and families.

New Orleans, Louisiana

Oversee the friendly, professional, and efficient registration and check-out of hotel guests including processing payments.Assist Front Office in handling guest complaints.Supervise the activities of all Front Desk and Communications staff.Help ensure daily reports are monitored and verified for accounting.Run the overnight audit and prepare daily outlook for the property staff.

Marietta. Ga

Accept and post tuition and other payments, set up automatic payments for student aid, post Title 4 funds and use Excel spreadsheet to maintain balances, as well as handle all collection and withdrawal processes.Supervise Bookroom including oversight of accurate inventory control (laptops, uniforms, supplies); bill students for books, supplies, modules, and various fees (ongoing process every 6 weeks); monitor/maintain balances, and help settle accounts.Manage e-mail leads, identify sources, and assign potential students to Admission Representatives using CampusVue software.Set up and maintain Student ID’s and all pertinent document files for Admissions; manage phones and front desk.

Greater Atlanta Area

Applied excellent customer service skills to greet customers at front desk and answer phones. Scheduled appointments using online booking program.Designed email marketing promotions through utilizing Mail Chimp social media program.Updated Facebook page on a regular basis to build and grow client base.

Acworth, Ga

DIRECTOR OF AFTER-SCHOOL PROGRAM (February 2011 - March 2015)Provided leadership and supervised the daily operations for one of the largest after-school programs in Cobb County. Interviewed, hired, and trained 14 instructors. Managed weekly schedules, and approved timesheets.Grew the program from a cost center to a profit center, allowing for the purchase of teaching aids for all school use, as well as providing funding for scholarships during the after-school program.Budgeted salaries and supply expenses, and reviewed monthly financial report with Principal and Bookkeeper to evaluate program, and ensure it was achieving financial objectives.Assisted federal grant-funded enrichment program by providing operational support, making it cost neutral to parents while adding to student development, increased enrollment, and parent satisfaction.CLERK, AFTER-SCHOOL PROGRAM (February 2011 - March 2015)Managed day-to-day administrative functions in a manner to ensure a smooth flow of operations.Communicated with parents regarding account balances including collections, delinquent accounts, and returned check notices.

Associate Of Arts - Aa, Social Work

Completed Two Years