Debra Thompson, Scla Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

Managed staff of 65 claims personnel comprised of supervisors, lost time adjusters, medical only adjusters and claim assistants. Oversaw claims handling in nine southeastern jurisdictions including ensuring compliance with company best practices regarding coverage verification, investigation and compensability. • Subject matter expert in all aspects of Workers’ Compensation claim handling practices• Managed all policy /procedure changes including related staff training. • Ensured timely processing of claims and compliance in accordance with regulatory statutes.• Reviewed all quality control audits performed by supervisory staff and conducted periodic quality control audits to ensure compliance with operational and claims handling guidelines.• Hired qualified workers’ compensation claims professionals growing department by 50% with retention greater than 90%. • Ensured compliance with all adjuster licensing regulations and requirements for all jurisdictions.• Provided training to claim department staff with focus on systems and best practices.• Developed and implemented instructor led, participant centered curriculum for adjusters.

Alpharetta, Ga

Managed team of five lost time adjusters and two claims assistants. Oversaw claims assigned to the unit to ensure proper and thorough investigation, evaluation, adjudication, reserving, negotiation and resolution. • Maintained diary on all claims assigned to review compliance of company standards with file documentation and action plans to move claims to resolution.• Reviewed all claims for identification of any recovery potential including subrogation, second injury fund and ensured that proper action was taken to secure recovery when applicable. • Completed monthly quality audits to ensure that claims were handled according to company best practices as well as regulatory requirements.

Education record

Bachelor Of Science - Bs, Education